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Deleting from Blackberry Device

Posted: Thu Jan 31, 2008 10:01 am
by gmsmith
Gotta say, I am love life with BES interop. The one thing I have noticed and I am sure it is just a setting that I must have overlooked is that when I delete a message from the device, it does not delete on the Zimbra server. I have even tried to force reconcile on the device with no luck. Can someone point me in the right direction?

Deleting from Blackberry Device

Posted: Thu Jan 31, 2008 10:07 am
by 15539sam
This:

ZimbraBESUserFAQ - Zimbra :: Wiki
will point you to this:

Email message not deleted after email reconciliation
Most likely its because of #3.

Deleting from Blackberry Device

Posted: Thu Jan 31, 2008 10:14 am
by gmsmith
[quote user="15539sam"]This:

Most likely its because of #3.[/quote]
Indeed you are correct...sorry to have wasted your time :)

Deleting from Blackberry Device

Posted: Thu Jan 31, 2008 11:35 am
by 10339alee
[quote user="gmsmith"]Indeed you are correct...sorry to have wasted your time :)[/QUOTE]
don't worry about it. the fact that we have put up a FAQ with this issue means that it is a common question that we encounter even internally. we are not in the business of supporting BES and BlackBerry devices but we'll try to keep that FAQ up to date with common issues/questions even if it doesn't pertain to ZCB specifically.

Deleting from Blackberry Device

Posted: Wed Jan 30, 2013 3:07 pm
by edumouchel
Hey guys,
I'm having the exact same problem, but unfortunately the KB article referenced here is down. Would either you be able to give me a link to an updated KB article on this or let me know what option 3 was mentioned above? Thanks so much in advance.