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Error when creating manager and server profiles

Posted: Sun Feb 03, 2008 1:28 am
by Service
When trying to create the BlackberryManager and BlackberryServer profiles, the following error message box pops up and I cannot continue:
Error Window Title: "rundll32.exe - Entry Point Not Found"

Error Message: "The procedure entry point RemoveVectoredExceptionHandler could not be located in the dynamic link library KERNEL32.dll"
Server: WIndows 2000 ADV SP4 and all updates

Exchange MAPI Client and CDO 1.21

Outlook 2003 SP3 all updates

BES Server: 4.1.4.16
I've tried reinstalling everything a couple of times including a complete server reinstall and still keep getting the above error.
What am I doing wrong?

Error when creating manager and server profiles

Posted: Sun Feb 03, 2008 5:53 am
by 9432henry
you need to update to 5.0.2 connector

This bug is fixed there.

Error when creating manager and server profiles

Posted: Sun Feb 03, 2008 12:52 pm
by Service
Henry, this is the BES connector version I installed. It's the only one listed on your download site.
ZimbraBESConnector-5.0.0_GA_1862_5.0.2428.msi
Is this correct ?

Error when creating manager and server profiles

Posted: Sun Feb 03, 2008 1:02 pm
by 9432henry
No

that is 5.0.0 version.

right build is

ZimbraBESConnector-5.0.2_GA_1980_5.0.2470.2.msi

Error when creating manager and server profiles

Posted: Sun Feb 03, 2008 1:10 pm
by 9432henry
To obtain this build you need to consult pm.zimbra.com for the next refresh of the ZCB bits. Next refresh is tentatively schedule for mid to late march.

Error when creating manager and server profiles

Posted: Mon Feb 04, 2008 1:30 pm
by 10339alee
[quote]When trying to create the BlackberryManager and BlackberryServer profiles, the following error message box pops up and I cannot continue:
Error Window Title: "rundll32.exe - Entry Point Not Found"

Error Message: "The procedure entry point RemoveVectoredExceptionHandler could not be located in the dynamic link library KERNEL32.dll"
Server: WIndows 2000 ADV SP4 and all updates

Exchange MAPI Client and CDO 1.21

Outlook 2003 SP3 all updates

BES Server: 4.1.4.16
I've tried reinstalling everything a couple of times including a complete server reinstall and still keep getting the above error.
What am I doing wrong?[/QUOTE]


btw, you should be running BES on Windows Server 2003. doesn't mean that you can't get it working with 2000 but that is currently an unsupported platform for ZCB.

Error when creating manager and server profiles

Posted: Mon Feb 04, 2008 5:00 pm
by Service
I will install Windows 2003 and give it another try. You should remove reference to Windows 2000 in the documentation, if this opp sys is not supported.
Thanks,

Scott

Error when creating manager and server profiles

Posted: Mon Feb 04, 2008 7:00 pm
by Service
[quote user="1335tonster"]To clarify this, you do NOT need to email support to get the latest Zimbra Connector for Outlook (ZCO) Build, which is the 5.0.2 build referenced here. That build can be found in the downloads available on any version of Zimbra Network Edition 5.0.2 Server. You ONLY need to fill out the form at:

to">http://www.zimbra.com/forums/zimbra-connector-blackberry/15025-error-when-creating-manager-server-profiles.html
to
get the Zimbra Connector for Blackberry, of which there is currently only one build available. The new version of the ZCO that fixes this issue is available on your server already, and you'll find it on the filesystem in the /opt/zimbra/jetty/webapps/zimbra/downloads directory.[/QUOTE]
Forgive me if I am not "getting" this but, I am trying to install the Zimbra BES connector, not the Outlook connector. I don't see the requirement on installing the Outlook connector in any of the BES documentation. I have been know to misread things from time to time so if the Outlook connector and BES connector are one and the same please let me know.
Well, heck... I'm going to install it anyways, it's just a test server so if it gets trashed it's no big deal!
Scott

Error when creating manager and server profiles

Posted: Wed Feb 06, 2008 2:08 pm
by 10339alee
[quote]Forgive me if I am not "getting" this but, I am trying to install the Zimbra BES connector, not the Outlook connector. I don't see the requirement on installing the Outlook connector in any of the BES documentation. I have been know to misread things from time to time so if the Outlook connector and BES connector are one and the same please let me know.
Well, heck... I'm going to install it anyways, it's just a test server so if it gets trashed it's no big deal!
Scott[/QUOTE]
yes...you do not need to install the outlook connector...but you do need to install outlook to get some modules that ZCB needs.

Error when creating manager and server profiles

Posted: Thu Feb 21, 2008 3:40 pm
by 15539sam
Couple points here
1. When ZCB GA's Windows 2000 will no longer be supported (true for ZCO also). There are some new features we are adding which require 2003+, XP+, Vista. The best solution is to upgrade your server to a new version of windows.
2. There will not be a ZCB refresh of the beta bits until mid to late March. Please hang tight until then.