Calendars stopped syncing

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Service
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Calendars stopped syncing

Postby Service » Fri May 09, 2008 1:40 pm

For an unknown reason, the calendars have stopped syncing between Zimbra and our Blackberries.
BES log files show the following error:
CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:Program FilesResearch In MotionBlackBerry Enterprise ServerAgentsICSSync for scott.demeyer@psp.wa.gov

[10007] (05/09 00:08:24.036):{0x16EC} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)

[20041] (05/09 00:08:24.036):{0x16EC} CalICSAgent:Start Could not Initialize Synchronizer for scott.demeyer@psp.wa.gov: (0x80004002)

[30020] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} MAPIMailbox::doICS ICS Start failed

[20280] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} DoICS() failed: ERR_FAIL
I've enabled logging for the BES connector but do not see anything jumping out as to what the problem might be. This used to work perfectly.
Does anyone have any ideas? My users are lost without their calendars.


10339alee
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Calendars stopped syncing

Postby 10339alee » Fri May 09, 2008 2:27 pm

[quote]For an unknown reason, the calendars have stopped syncing between Zimbra and our Blackberries.
BES log files show the following error:
CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:Program FilesResearch In MotionBlackBerry Enterprise ServerAgentsICSSync for scott.demeyer@psp.wa.gov

[10007] (05/09 00:08:24.036):{0x16EC} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)

[20041] (05/09 00:08:24.036):{0x16EC} CalICSAgent:Start Could not Initialize Synchronizer for scott.demeyer@psp.wa.gov: (0x80004002)

[30020] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} MAPIMailbox::doICS ICS Start failed

[20280] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} DoICS() failed: ERR_FAIL
I've enabled logging for the BES connector but do not see anything jumping out as to what the problem might be. This used to work perfectly.
Does anyone have any ideas? My users are lost without their calendars.[/QUOTE]
you might be running into this problem
Bug 21242 - BB: Appointments don't show up
i believe it was fixed after the BETA build of ZCB that you are currently using.

for now, you can restart the BlackBerry Controller service and calendar items should start syncing again.
btw, sometimes the BES agent will log errors that aren't really describing the problems that you are seeing. i like the effort of looking at them before posting though! :)
Service
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Calendars stopped syncing

Postby Service » Fri May 09, 2008 3:24 pm

[quote user="10339alee"]you might be running into this problem
Bug 21242 - BB: Appointments don't show up
i believe it was fixed after the BETA build of ZCB that you are currently using.

for now, you can restart the BlackBerry Controller service and calendar items should start syncing again.
btw, sometimes the BES agent will log errors that aren't really describing the problems that you are seeing. i like the effort of looking at them before posting though! :)[/QUOTE]
Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar !
10339alee
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Calendars stopped syncing

Postby 10339alee » Fri May 09, 2008 8:34 pm

[quote]Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar ![/QUOTE]

hmmm...where do we start? with the device activation or with the calendars not syncing.

can you send me the logs for the timeframe where you tried activating the device?
10339alee
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Calendars stopped syncing

Postby 10339alee » Thu May 15, 2008 12:11 pm

[quote]Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar ![/QUOTE]
is it just calendar items that are not syncing or is it mail too?
mlanner
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Calendars stopped syncing

Postby mlanner » Tue Dec 02, 2008 4:10 pm

Hi,
I've got a very similar problem. If an appointment is made on the BB it doesn't update the calendar on the Zimbra server. Everything else appears to work just fine. After installation everything seemed OK. Then something happened and I started to get a "BippePassword" problem. The "BippePassword" issue I've been able to take care of. Now, however, in my logs I get the following errors:
CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
{user@domain.com} DoICS() failed: ERR_FAIL
CalICSAgent::Start Could not Initialize Synchronizer for user@domain.com: (0x80004002)
{user2@domain2.com} MsgMemStateDb::AddMessageState - EntryId is invalid

I've been troubleshooting by reading KB articles on BlackBerry Support, forum entries in various BlackBerry forums, as well as here in the Zimbra forums. I found one seemingly relevant article in the BlackBerry forums here:
BlackBerry Search Results
... but the solutions outlined in that article don't appear to jibe with the instructions I followed to install the ZBC and BlackBerry Professional Software server.
I've restarted the services, I've restarted the server, but to no avail.
I'm running ZimbraBESConnector-5.0.10_BETA_2514_5.0.2676.10.msi with Outlook 2007 (clean install after completely removing 2003).
What is the user that the BlackBerry services should run under, Administrator, Local System, other?
Any ideas/help would be greatly appreciated. Thanks in advance.
Vai0l0
Posts: 41
Joined: Fri Sep 12, 2014 11:28 pm

Calendars stopped syncing

Postby Vai0l0 » Thu Dec 11, 2008 4:08 am

same here,

tried to reboot the BES and all the device are reactivated
Non data loss luckily but the calendar is not sync BB->zimbra
all the bes services are running as ./administrator

except the attachment services that runs as local system
I hope to get ASAP a new beta with some bugfixes
jareep
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Calendars stopped syncing

Postby jareep » Tue Dec 16, 2008 11:58 pm

Same here. BB to Zimbra calendar sync not working.
mlanner
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Calendars stopped syncing

Postby mlanner » Wed Dec 17, 2008 12:06 am

Vai0l0 & jareep,
I managed to get it working but it took reinstalling (a newer version of) Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1, and then the Zimbra BES Connector. Then, I had to re-provision some users.
My BES is still throwing a fair amount of warnings/errors, but other than that, it appears to work OK.
Vai0l0
Posts: 41
Joined: Fri Sep 12, 2014 11:28 pm

Calendars stopped syncing

Postby Vai0l0 » Wed Dec 17, 2008 2:03 am

Great news mlanner,

could you post the links for the version you installed and the procedure you followed (step by step)
I'd like to avoid to mess the 20 users I have running, destroying the BES.
p.s. I didn't tought about a newer mapi client but the error suddenly appeared after applying latest service pack to the BES and was not present before while testing a few user before, so it could definitely be a compatibility issue with latest BES patches.
Ciao

AleX

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