Zimbra Connector issues

Are you using the Zimbra Connector for BlackBerry? Post your comments and questions here.
dlawless
Posts: 3
Joined: Sat Sep 13, 2014 12:35 am

Zimbra Connector issues

Postby dlawless » Tue Aug 31, 2010 10:04 am

I am having problems with a blackberry user only 1 blackberry user out of about 15. Whenever this user selects an email from Zimbra moving it from unread to read status it sends a besadmin failure email to the users phone, this started occurring after I could not figure out another error they were having with the phone and I completely deleted the account off the bes server and brought it back in. I have tried everything that I can think of, wiping the phone and re-syncing with the bes server, restarting phone, restarting bes, deleting account. Does anyone know where i can view some logs to see what is going on?


eugener
Advanced member
Advanced member
Posts: 187
Joined: Fri Sep 12, 2014 11:57 pm

Zimbra Connector issues

Postby eugener » Tue Aug 31, 2010 3:30 pm

What version of connector are you using?

Is HKLMSoftwareimbra urnOffInboxFailures (DWORD) set to 1 on BES machine?
To enable zcb logging please follow this article: ZCB and BES Logs - BlackBerry - Zimbra :: Wiki
In case if you don't see anything obvious, please don't hesitate to contact support@zimbra.com
dlawless
Posts: 3
Joined: Sat Sep 13, 2014 12:35 am

Zimbra Connector issues

Postby dlawless » Tue Aug 31, 2010 4:04 pm

[quote user="eugener"]What version of connector are you using?

Is HKLMSoftwareimbra urnOffInboxFailures (DWORD) set to 1 on BES machine?
To enable zcb logging please follow this article: ZCB and BES Logs - BlackBerry - Zimbra :: Wiki
In case if you don't see anything obvious, please don't hesitate to contact support@zimbra.com[/QUOTE]


Thank you for the quick response I appreciate it, the registry key turnOffInboxFailures (DWORD) does not exist in that location
The version of ZimbraBESConnector-5.0.0_GA_1862_5.0.2428
I will enable the logging and see what I come up with.
eugener
Advanced member
Advanced member
Posts: 187
Joined: Fri Sep 12, 2014 11:57 pm

Zimbra Connector issues

Postby eugener » Tue Aug 31, 2010 4:50 pm

The connector that you are using is very old. I would suggest to upgrade to the latest ZCB-6 which works against ZCS 6.0.2 or higher. Or atleast upgrade to ZCB 5.0.24 wich works against ZCS 5.x.
Also you maybe interested in ZCB 6.5 which has support for BES 5.x
Latest connector downloads can be found here: Download Zimbra Collaboration Suite, Zimbra Desktop free email client, Zimbra for BlackBerry

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