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iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 6:10 am
by jrosen
RE: Zimbra iSync Connector version 4.5.441
I use the iSync connector to sync my office Mac, my home Mac and my MacBook to my Zimbra account. The iCal syncing seems to be seamless. The Address Book syncing is very buggy.
Some of the problems include:

1.Duplicate address fields appearing in my Address Book contacts.

2. My Address Book groups seem to lose the contacts inside them.

3. In the individual Address book contacts, the "company" box becomes unchecked, resulting in all my contacts becoming individuals, as opposed to some being listed as companies.
The problems listed above relate to the Address Book data, the data on my Zimbra Web account does not have these problems. I have tried resetting my sync data (both ways), Resetting up my account. Trashing preference files. Resetting sync history in iSync preferences etc. But I seem to continue to have these problems.

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 1:27 pm
by sculi2000
Sorry to hear you're having some problem w/ Address Book syncing. Couple of things to note:
The connector doesn't sync AB groups. This wouldn't however explain why you are seeing AB groups "losing" the contacts. Can you explain more fully what you're seeing?
There was a bug involving company contacts not honoring the company flag. That bug was fixed however, and I just verified the fix is in the latest connector.
As for duplicate address fields, can you explain under what circumstances this seems to be happening?
Thanks,
Scott

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 2:01 pm
by jrosen
1. The problem I'm seeing with the groups is that on occasion after syncing I will find my group titles are all visible, but the contents of those groups has vanished in my Address Book. The only fix that I've had success with is going back to a previous back up of Address Book data.
2. On occasion after syncing. I will find that I have multiple email address, telephone number and address fields in my Address Book contacts. While the data in my Zimbra web account seems to be fine. An example might be, I will have an Address Book contact with one phone number, one email address, one street address. After syncing, I might see an addition copy of the email address appear as a "Email 2", same address, just duplicated in another field. Or I might have a "Work" street address in my contact, after syncing I will see "Work", "Home", "Other", all with identical address...
Thanks,

Jon

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 2:25 pm
by sculi2000
Well the groups bug doesn't sound like an iSync Connector issue. I'm not sure what could be causing it, but the iSync Connector doesn't modify group membership in any way. It sounds like more of an AB/Sync Services problem.
As for the duplicate data, can you reproduce this at will? In other words, do you have an exact sequence of both data and actions that will cause this problem to occur? That would be very helpful in figuring out what might be causing it and how to fix it.
By the way, are you getting duplicate contacts? Or just duplicate information in the contact.
Thanks,
Scott

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 3:47 pm
by jrosen
1. I have not been able to figure out to "force" the problem to occur.

2. I am also getting duplicate and triplicate contacts.
thanks,

Jon

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 6:17 pm
by sculi2000
Hey Jon, could you send the log files to me? You'll find them in ~/Library/Application Support/Zimbra. You can email that whole folder tree to me at: scott_dot_herscher_at_zimbra_dot_com.
That would be very helpful.
Thanks,
Scott

iSync Connector / Apple Address Book Problems

Posted: Wed Feb 14, 2007 10:03 pm
by jrosen
Thanks for your help. I just emailed the log files to you. In addition, I thought it might mention that frequently when I get large amounts of duplicate contacts, I will go to my Zimbra web client, and in the trash of the contacts section, I will find large amounts of contacts. After I delete them from the web client trash, I will sync again and that usually clears up up the duplicate contacts issue. How all those contacts are ending up in the trash in the first place is a mystery to me.
Best,

Jon

iSync Connector / Apple Address Book Problems

Posted: Fri Feb 23, 2007 6:25 am
by kdunphy
Jon,
Any chance you're using the merge duplicate entries feature in Address Book? I've seen the same behaviour as you but I concluded it was from doing several merges after entries in the address book were duplicated.
Keith

iSync Connector / Apple Address Book Problems

Posted: Fri Feb 23, 2007 6:31 am
by jrosen
No, I've never used that function in AddressBook.

iSync Connector / Apple Address Book Problems

Posted: Sun Apr 15, 2007 10:05 am
by pl804
I've noticed a bug that might be related to the issue of duplicate contacts.
If you hit reset sync history in the isync connector control panel on the Mac, it will bring up the OS X prompt asking if you want to approve such a large change to Address Book or iCal. If you say no/cancel, it will show up again later. For every time you say no/cancel, it will duplicate your fields within each contact that many times.
Any chance you were using reset sync?
Does anyone know if there is a fix for this?