Suddenly we can't open Zimbra Destkop anymore

General discussion about Zimbra Desktop.
Posts: 6
Joined: Wed Jul 30, 2014 7:49 am

Suddenly we can't open Zimbra Destkop anymore

Postby samhast » Fri Jan 10, 2020 8:19 am


Yesterday everything was ok, now in our company everyone receives this error when we try to open zimbra desktop: refused to connect.

What went wrong? Can anybody help us!

Posts: 49
Joined: Wed Jan 01, 2020 11:28 am

Re: Suddenly we can't open Zimbra Destkop anymore

Postby Lewis-H » Fri Mar 13, 2020 1:18 pm

An error often generates an exception stack which helps pinpoint where it was originated in the code. An exception stack looks something like this:
Code: service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(
at com.zimbra.cs.datasource.ImapSync.connect(
at com.zimbra.cs.datasource.ImapSync.importData(
at com.zimbra.c s.datasource.DataSourceManager.importData(
at com.zimbra.cs.mailbox.LocalMailbox.importData(
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(
at com.zimbra.cs.mailbox.LocalMailbox.sync(
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(
at com.zimbra.cs.mailbox.DesktopMailbox$
at java.util.TimerThread.mainLoop(
Caused by: com.zimbra.cs.mailclient.CommandFailedException: LOGIN failed: LOGIN failure. Server Error-Please try again after some time.
at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(
at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(
at com.zimbra.cs.mailclient.imap.ImapConnection.sendLogin(
at com.zimbra.cs.mailclient.MailConnection.login(
at com.zimbra.cs.datasource.ImapSync.connect(
... 9 more
In the ZD UI window, use Shift+F6 to reveal the status bar on the bottom. Click on the Settings icon at the right end of the status bar and select Tools -> Error Console. Then click "Errors" on the top to filter out non-error information. If there are any errors they will be helpful in debugging your issue.

I hope this helps!

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