Am I missing the obvious?

General discussion about Zimbra Desktop.
jjzhuang
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Am I missing the obvious?

Postby jjzhuang » Wed Jan 07, 2009 3:31 pm

Very strange. Could you please file a bug with all the information? Thanks!


jmhe
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Am I missing the obvious?

Postby jmhe » Wed Jan 07, 2009 3:44 pm

Dan,
We need your help on gathering additional debug information, with the use of Firefox browser.
1) temporarily disable pop-up blocker in Firefox: Tools->Options->Content, uncheck the box of "Block pop-up windows"
2) go to the installation directory, and open this file with Wordpad: zdesktop.webappwebapp.ini
3) copy the value after "uri=", and paste that uri in your Firefox browser's address bar, and append "&dev=1" to the end of uri.
4) hit enter, you should see your Zimbra desktop being loaded in your browser and an extra "Debug" window pop-up. for now, you can ignore what's been written to that debug window.
5) go to Firefox's Tools->Error Console to bring up the error console of Firefox. now, click compose button and catch any errors in error console and post them here.
Unfortunately there isn't a way to copy and past the entire error console. Thanks for your help.
danprtr
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Am I missing the obvious?

Postby danprtr » Thu Jan 08, 2009 11:07 am

Ok, followed instructions and attached RTF file was created with wordpad.

File contains the errors in the error console via:

- copy and paste (from error console to wordpad)

- and screen shot of error console window into wordpad
Is this correct? Your wording "catch any errors in error console and post them here." was a little confusing because I didn't know how to "catch" the errors.

Thanks, Dan

untitled.JPG

jmhe
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Am I missing the obvious?

Postby jmhe » Thu Jan 08, 2009 12:09 pm

You did exactly right, thanks. I will get back to you on this issue once I have more info.
jmhe
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Am I missing the obvious?

Postby jmhe » Thu Jan 08, 2009 2:02 pm

We are getting close to nail this bug. One more question: what's your screen resolution? Is it 800x600 or lower?
danprtr
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Am I missing the obvious?

Postby danprtr » Thu Jan 08, 2009 3:36 pm

The screen resolution was 640x480 on a really old monitor I had lying around. Replaced the monitor, rebooted, bumped the screen resolution, and now Zimbra compose mail works. Sent a few test messages and my issue is solved. Thanks for your help! Dan
jmhe
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Am I missing the obvious?

Postby jmhe » Thu Jan 08, 2009 5:31 pm

Cool. We may still treat it like a bug. It shouldn't break in a subtle way on low res display. Thanks for you help.
pshah
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Am I missing the obvious?

Postby pshah » Mon Jan 12, 2009 3:06 pm

Officially, anything lower than 800x600 is not supported. We avoid these kinds of issues with the online client by forcing the user to use the basic HTML version.
Because no such version exists for zdesktop, you are able to login and thus run into strange bugs as this.
Thanks for helping us figure this out!
ibkuhl2
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Am I missing the obvious?

Postby ibkuhl2 » Sat Jan 31, 2009 1:08 am

I posted my own thread about this exact thing. I'm getting the same error message and everything. Using the web UI I have the same problem in multiple browsers. Could someone please figure this out?
jjzhuang
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Am I missing the obvious?

Postby jjzhuang » Fri Feb 06, 2009 2:24 am

do you also have a low resolution screen?

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