zimbra desktop briefcase not syncing

General discussion about Zimbra Desktop.
nmirceac
Posts: 21
Joined: Sat Sep 13, 2014 1:50 am

zimbra desktop briefcase not syncing

Postby nmirceac » Thu Sep 01, 2011 3:14 am

com.zimbra.common.service.ServiceException: system failure: PushChanges.sync

ExceptionId:btpool0-285:1314864420174:194365052c0987c3

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)

at com.zimbra.cs.mailbox.SyncExceptionHandler.isRecoverableException(SyncExceptionHandler.java:146)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:304)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:187)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:191)

at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:121)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:55)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:294)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:215)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)

at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)

at org.mortbay.jetty.Server.handle(Server.java:326)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:946)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

Caused by: com.zimbra.common.service.ServiceException: resource unreachable: Found

ExceptionId:btpool0-285:1314864420174:194365052c0987c3

Code:service.RESOURCE_UNREACHABLE Arg:(http_url, STR, http://zimbra.example.com/home/~/Briefcase/file.pdf?lbfums=1?auth=co") Arg:(http_code, NUM, "302")

at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:270)

at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:909)

at com.zimbra.cs.service.UserServlet.putMailItem(UserServlet.java:834)

at com.zimbra.cs.mailbox.ZcsMailbox.sendMailItem(ZcsMailbox.java:711)

at com.zimbra.cs.mailbox.PushChanges.syncDocument(PushChanges.java:1057)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:301)

this happens when uploading a file to the briefcase on zdesktop 7.1.1 (linux/mac/win) and zcs 7.1.2_GA_3268 on ubuntu 10_64

the file will not be shown on the web interface, the syncing is actually not happening
it works to upload files to the briefcase on the web interface, and file will show the zdesktop interface and I will be able to delete that file for example.
any ideas?
thank you


nmirceac
Posts: 21
Joined: Sat Sep 13, 2014 1:50 am

zimbra desktop briefcase not syncing

Postby nmirceac » Thu Sep 01, 2011 3:18 am

update...
it works ok if I edit the account and use SSL instead of no security
:|

so it is a bug probably
phoenix
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zimbra desktop briefcase not syncing

Postby phoenix » Sat Sep 03, 2011 5:23 am

[quote user="nmirceac"]so it is a bug probably[/QUOTE]Why do you think it's a bug? Doesn't your Zimbra account use SSL security (i.e. https) for a connection?
Regards

Bill

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csknight
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zimbra desktop briefcase not syncing

Postby csknight » Sun Sep 18, 2011 12:04 pm

[quote user="10330phoenix"]Why do you think it's a bug? Doesn't your Zimbra account use SSL security (i.e. https) for a connection?[/QUOTE]
Must Zimbra Desktop works with SSL connection only?
phoenix
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zimbra desktop briefcase not syncing

Postby phoenix » Sun Sep 18, 2011 12:10 pm

[quote user="csknight"]Must Zimbra Desktop works with SSL connection only?[/QUOTE]No, I'm guessing that the poster I replied to has a server that's using SSL. Obviously if the Zimbra server is using SSL then ZD will only be able to use that - why would anyone use anything else to connect to an important mail server?
Regards

Bill

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csknight
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Joined: Sat Sep 13, 2014 2:14 am

zimbra desktop briefcase not syncing

Postby csknight » Sun Sep 18, 2011 12:26 pm

Hi Bill,
I like to have a quick confirmation on the solution because we currently have the same configuration as the poster and seems to encounter synchronisation issues with ZD too.

We have not installed SSL yet.

So we wonder if connecting using SSL is really the solution.
Thanks!
phoenix
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zimbra desktop briefcase not syncing

Postby phoenix » Sun Sep 18, 2011 12:30 pm

[quote user="csknight"]I like to have a quick confirmation on the solution because we currently have the same configuration as the poster and seems to encounter synchronisation issues with ZD too.[/QUOTE]It should work with non-SSL accounts.
[quote user="csknight"]We have not installed SSL yet. [/QUOTE]You don't have to install anything, just change the operating mode from http to https and restart zimbra.
[quote user="csknight"]So we wonder if connecting using SSL is really the solution.[/QUOTE]So, are you saying that you're connecting via SSL even though your server isn't set-up for it?
Regards

Bill

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csknight
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Joined: Sat Sep 13, 2014 2:14 am

zimbra desktop briefcase not syncing

Postby csknight » Sun Sep 18, 2011 12:36 pm

[quote user="10330phoenix"]It should work with non-SSL accounts.
You don't have to install anything, just change the operating mode from http to https and restart zimbra.
So, are you saying that you're connecting via SSL even though your server isn't set-up for it?[/QUOTE]
Our server does not have SSL yet. So if this is the solution, we would install SSL certification to resolve it. But it does not seem logical if the sync could only work with SSL connections.
Some of the symptoms encountered in ZD :

1. ZD keeps prompting for user / password when selecting "New Email".

2. Emails with attachment stay in the Outbox and does not get sent out.
Any idea whether these are related issues?

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