[SOLVED] Failure communicating with remote server (different than below)

General discussion about Zimbra Desktop.
jimm
Posts: 15
Joined: Sat Sep 13, 2014 1:20 am

[SOLVED] Failure communicating with remote server (different than below)

Postby jimm » Tue Jul 20, 2010 2:32 pm

Hello, we just moved our users to ZCS, we are using the most current beta of ZDesktop. I set up our user this morning and everything was fine until about 2 hours ago. When she tries to sync zDesktop, i get the error below.
Debug message: C:Documents and SettingsUSERNAMELocal SettingsApplication Dataimbraimbra Desktopstoreincoming1279649261414-959.msg does not exist.

Exception:

com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz

ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032fd70

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)

at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:55)

at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:1031)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:959)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:433)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:323)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:387)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:387)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:198)

at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:182)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:171)

at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:109)

at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:90)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:262)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: com.zimbra.common.service.ServiceException: system failure: storing message 2991

ExceptionId:sync-mbox-andreac@whipplehill.com:1279651509927:ec52b1ac2032fd70

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:1218)

at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:1026)

... 13 more

Caused by: java.io.IOException: C:Documents and SettingsUSERNAMELocal SettingsApplication Dataimbraimbra Desktopstoreincoming1279649261414-959.msg does not exist.

at com.zimbra.cs.store.file.FileBlobStore.link(FileBlobStore.java:170)

at com.zimbra.cs.store.file.FileBlobStore.link(FileBlobStore.java:163)

at com.zimbra.cs.store.file.FileBlobStore.link(FileBlobStore.java:44)

at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(Mailbox.java:4623)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4370)

at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4303)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:1206)

... 14 more

If issue persists please post description and debug information here.


A couple of things to note:
For some reason i am not able to view the GAL in either the web client, zDesktop, or outlook using Outlook connector. (From her account only) All i can see is her personal contacts. The addresses in the GAL do auto complete, and i can see them in outlook if i click the "to" button as i am composing (versus just "viewing contacts" in outlook.)
We use Trend WFBS 6.0, I am getting hammered every 5 to 25 minutes with the following notification from Trend
ComputerName: ACOMPUTER
Virus/Malware Name: JS_REDIRECTOR.CW
File Name: 1279649261414-959.msg (read this file.html)
Path: C:Documents and SettingsandreacLocal SettingsApplication Dataimbraimbra Desktopstoreincoming
Scan Type: Real-time Scan
Action Taken: Virus successfully detected, but infected file cannot be cleaned. File was deleted


Any ideas? So far this is only 1 user out of 50?? Thanks!


phoenix
Ambassador
Ambassador
Posts: 26091
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

[SOLVED] Failure communicating with remote server (different than below)

Postby phoenix » Tue Jul 20, 2010 2:39 pm

jimm wrote:Action Taken: Virus successfully detected, but infected file cannot be cleaned. File was deleted
You need to stop Trend from scanning your Zimbra Desktop files (and removing them) and/or the running application.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
jimm
Posts: 15
Joined: Sat Sep 13, 2014 1:20 am

[SOLVED] Failure communicating with remote server (different than below)

Postby jimm » Tue Jul 20, 2010 2:42 pm

I had read that somewhere on these forums people had done similar things. But what happens if said user does get a virus and it is stored in that folder? Trend wont be able to report it.
Is that why the sync is failing? because Trend is deleting the file?
Any idea why only one user out of 50?
Any idea why Trend thinks it's a virus?
phoenix
Ambassador
Ambassador
Posts: 26091
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

[SOLVED] Failure communicating with remote server (different than below)

Postby phoenix » Tue Jul 20, 2010 2:52 pm

jimm wrote:I had read that somewhere on these forums people had done similar things. But what happens if said user does get a virus and it is stored in that folder? Trend wont be able to report it.
Is it likely to be a virus if you're using a Zimbra server, it does have a/v software on it.
jimm wrote:Is that why the sync is failing? because Trend is deleting the file?
It's the most likely cause.
jimm wrote:Any idea why only one user out of 50?
No.
jimm wrote:Any idea why Trend thinks it's a virus?
I've no idea why Trend thinks it's a virus and without the file it's impossible for you (or Trend) to identify the likely reason.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
jimm
Posts: 15
Joined: Sat Sep 13, 2014 1:20 am

[SOLVED] Failure communicating with remote server (different than below)

Postby jimm » Tue Jul 20, 2010 2:53 pm

10330phoenix wrote:Is it likely to be a virus if you're using a Zimbra server, it does have a/v software on it.

Thanks so much for your help, can you clarify the above sentence?
phoenix
Ambassador
Ambassador
Posts: 26091
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

[SOLVED] Failure communicating with remote server (different than below)

Postby phoenix » Tue Jul 20, 2010 2:58 pm

jimm wrote:Thanks so much for your help, can you clarify the above sentence?
The Zimbra Collaboration Suite has anti-virus software running on it and while no A/V software is perfect it's not likely to be a virus if the user downloaded their email from your ZCS server (that is what you said you were running in your first post, or am I mis-understanding?).
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
jimm
Posts: 15
Joined: Sat Sep 13, 2014 1:20 am

[SOLVED] Failure communicating with remote server (different than below)

Postby jimm » Tue Jul 20, 2010 3:00 pm

Nope, no misunderstanding, i think you may have omitted a "'nt" or other negative in the sentence :) I just wanted to make sure I understood it correctly. Again thanks a bunch for the assistance (Now if i can only figure out how to stop Trend from scanning that folder :cool:
raouf
Posts: 1
Joined: Sun Apr 28, 2019 3:43 pm

Re: [SOLVED] Failure communicating with remote server (different than below)

Postby raouf » Sun Apr 28, 2019 4:16 pm

Hello;

Can you help me please, I have a problem in desktop client Zimbra, so I cannot synchronize the desktop but I can access by web Client.

The error is as follow :



Failure communicating with remote server. Please try again later.

Debug message: no valid authtoken present

Exception:

com.zimbra.common.soap.SoapFaultException: no valid authtoken present
ExceptionId:qtp1991212971-1783:https://192.168.1.104:443/service/soap/SyncRequest:1556466335209:17cf56e644e6be24:SoapEngine284
Code:service.AUTH_REQUIRED
at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354)
at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:678)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:640)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:635)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:628)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:624)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:620)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:616)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:194)
at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:187)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

If issue persists please post description and debug information here.

Return to “General Questions”

Who is online

Users browsing this forum: No registered users and 9 guests