Page 1 of 2

HTML format displaying in email body

Posted: Tue Aug 11, 2015 10:17 am
by knoe501

Hello,


I've had a couple of my email users complain about HTML formatting displaying in the text body of their email.   It doesn't occur consistently and I can't figure out a common cause.


Here is an example (names changed to xxxxx)


Hi xxxxxx,<br><br>Thank you for your email!<br><br>I know you are super busy and do not like to bother you, but I think I need a memory stick to back up my Mac. &nbsp;Do we have any at the office? &nbsp;If so, feel free to leave one on my desk. &nbsp;I am trying to work 6-9:30 am this week.<br><br>Thanks,<br>xxxxxxxx


Like I said, this has occurred once for two separate users. 2 different emails, sent to different users on different days.  Other emails sent from these two users appear fine.


Any ideas on why an Zimbra email would display HTML formatting on one email but not another?



I'm running Zimbra Network Ed. 8.6 Patch 3


Thanks for your insight.


--Kenny


HTML format displaying in email body

Posted: Wed Aug 12, 2015 3:29 am
by nikolaicheg
Hello!

I have the same problem here :(

When user tryuing to reply to somebody, he has a lots <br> in text.

HTML format displaying in email body

Posted: Mon Aug 17, 2015 2:32 pm
by cayaraa
After applying the patch 3 to 8.6 we started getting reports of this as well. Haven't been able to figure out whats causing it yet though.

HTML format displaying in email body

Posted: Mon Aug 17, 2015 3:12 pm
by cayaraa
It seems that it happens when replying to an email and not when composing a new email (so far). Our work around for the two users who have had it happen is to switch to composing in text instead of html.



Here is an example from our user (with some snipping):





X-Mailer: Zimbra 8.6.0_GA_1178 (ZimbraWebClient - FF39 (Mac)/8.6.0_GA_1178)

Content-Type: multipart/alternative; boundary="----=_Part_285688_957193815.1439836446596"



Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: 7bit

Content-Length: 1183



Hi Aaron,<br>Yes you may look at my email to try to figure out the formatting issue. Thanks for the help!<br>Name

HTML format displaying in email body

Posted: Wed Aug 19, 2015 9:09 am
by cayaraa
Sounds like this might be fixed...just not sure if this is exactly what we're seeing:

https://bugzilla.zimbra.com/show_bug.cgi?id=99874



Its supposed to be fixed in patch 4 which is several week out still.

HTML format displaying in email body

Posted: Tue Aug 25, 2015 6:43 am
by jorgedlcruz
It is fixed like you said in the upcoming Patch 4.



Best regards

HTML format displaying in email body

Posted: Mon Sep 21, 2015 9:29 am
by knoe501
I applied Patch 4 last week and this morning I have 2 different people that still are seeing HTML code in their emails. It seems to show in email replies and not in initial / original emails.



example

Bill,<br><br>I have added these charge codes.<br><br>Would you please let me know what loaded amounts you would like for me to use as the cost for each of the four labor lines?<br><br>Thanks,<br>Lauren



What additional information is needed to troubleshoot this?



Thanks

HTML format displaying in email body

Posted: Mon Sep 21, 2015 9:35 am
by cayaraa
Thats not good...I just patched Friday night and emailed all the users who reported problems this morning that it should be fixed.

HTML format displaying in email body

Posted: Mon Sep 21, 2015 10:26 am
by cayaraa
Yup, just got confirmation that its still happening when they tried switching back to composing in html:



"Dear Name,<br><br>If I don't make it by this time, by 2pm I will be there. I hope this is convenient.<br><br>Thanks<br><br>"





-Aaron

HTML format displaying in email body

Posted: Mon Sep 28, 2015 7:38 am
by knoe501
Bugzilla – Bug 99874

Extra <br> tag gets added in compose body while changing Format As HTML



I went to Bugzilla and tried to re-open. But it still says "Status: VERIFIED FIXED"



How can we get this re-opened or new Bugzilla case open? This issue is causing concerns among my customer base.



Help!