Win10 Creator update breaks Zimbra Desktop

General discussion about Zimbra Desktop.
PeteSuchon
Posts: 2
Joined: Sun May 14, 2017 6:22 pm

Win10 Creator update breaks Zimbra Desktop

Postby PeteSuchon » Sun May 14, 2017 6:31 pm

Hi,
I'm hoping someone smarter than me has run into this problem and has a solution. My computer updated to W10 Creator update on Saturday and since then I have been unable to launch Zimbra desktop. The app appears to launch and I get an icon in the taskbar but cannot expand it to use the desktop. I have tried launching as administrator and deleting and reinstalling the Zimbra desktop. The only error message I've gotten was regarding the NW.js being missing or corrupt but that was before (and what prompted) the reinstallation.

Any help would be greatly appreciated.
TIA
-Pete-


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Win10 Creator update breaks Zimbra Desktop

Postby PriteshGajjar » Mon May 15, 2017 3:42 am

Hey,

I believe you are using ZD 7.3.
Can you go to C:\<User>\AppData\Local\nwjs and delete nwjs folder. After deleting this folder try re-installation and see if that helps.
PeteSuchon
Posts: 2
Joined: Sun May 14, 2017 6:22 pm

Re: Win10 Creator update breaks Zimbra Desktop

Postby PeteSuchon » Sun May 21, 2017 7:06 pm

Pritesh,
Thanks for the suggestion but that did not work. The desktop does not launch so I can't verify the release number however it is the latest download version.
-Pete-

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