Zimbra Desktop won't open

General discussion about Zimbra Desktop.
NikProwse
Posts: 1
Joined: Tue Jun 13, 2017 7:51 am

Zimbra Desktop won't open

Postby NikProwse » Tue Jun 13, 2017 7:57 am

Hi
Zimbra Desktop won't open on my Windows PC. It was running fine then I clicked on a link in an email (not spam) and it crashed the program and now won't open.

When I click the icon a DOS window appears briefly. I caught it with a screenshot and the message is:

C:\Program Files (x86)\Zimbra\Zimbra Desktop\win32\zdrun.vbs(91, 5) (null): the system cannot find the file specified

I looked at this location and the zdrun/vbs is there.

What can I do? I hesitate to reinstall because I have a lot of emails saved. Is there a way of backing up my stored Zimbra emails before I reinstall?

Any help very gratefully received.
Thanks
Nik


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Zimbra Desktop won't open

Postby PriteshGajjar » Tue Jun 13, 2017 9:28 am

There are ways of taking backup but since you are not able to open ZD it's difficult.
You can try upgrading ZD by downloading latest one https://www.zimbra.com/downloads/zimbra-desktop/. Upgrade will not delete any data, so you might expect to have ZD running with newer version.
edgarscc
Posts: 2
Joined: Mon Jul 17, 2017 2:03 am

Re: Zimbra Desktop won't open

Postby edgarscc » Mon Jul 17, 2017 2:09 am

I have the same problem, my zimbra desktop not open, I tried reinstalling the application but no resolve the problem.
I was backup configured but I don't know where is the default folder of backup.
Please help me, I have all my corporates emails and I need to recover its
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2777
Joined: Thu May 22, 2014 4:47 pm

Re: Zimbra Desktop won't open

Postby jorgedlcruz » Mon Jul 17, 2017 8:13 am

Hi Edgar,
Do you have the latest Java version? Do you receive some error?

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
edgarscc
Posts: 2
Joined: Mon Jul 17, 2017 2:03 am

Re: Zimbra Desktop won't open

Postby edgarscc » Thu Jul 20, 2017 1:30 pm

I can resolve the problem deleting the "zimbra-desktop" folder, path "C:\Users\myUserFolder\AppData\Local\zimbra-desktop" and no lost any data.
kgoods
Posts: 3
Joined: Fri Sep 12, 2014 11:50 pm

Re: Zimbra Desktop won't open

Postby kgoods » Wed Aug 02, 2017 3:59 pm

Thanks for posting this Edgar! Saved me a bunch of time. I delete the folder and it came back up very quick, didn't lose a thing.
Cheers,
Ken
KellieB
Posts: 7
Joined: Sat Sep 13, 2014 1:23 am

Re: Zimbra Desktop won't open

Postby KellieB » Wed Feb 07, 2018 3:56 am

edgarscc wrote:I can resolve the problem deleting the "zimbra-desktop" folder, path "C:\Users\myUserFolder\AppData\Local\zimbra-desktop" and no lost any data.


Thank you for this suggestion. It worked for me too and you are a real life-saver!!!

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