Usually receive emails as plain text although it was sent as HTML and the HTML mail display is on

General discussion about Zimbra Desktop.
Jaybkit
Posts: 2
Joined: Tue Mar 06, 2018 6:01 pm

Usually receive emails as plain text although it was sent as HTML and the HTML mail display is on

Postby Jaybkit » Tue Mar 06, 2018 6:23 pm

Hi every one,

I am facing this problem recently and I did everything to fix but no result.

This problem started with one sender and now almost 80% emails have this problem. I received them as plain text, no picture, no table, no color... I am sure that it was sent as HTML (checked). I also use Outlook for Mac OS (2016). All attachments in Outlook had been converted to winmail.dat that I can not open. I have to open Zimbra Desktop to download.

I tried to change my settings but everything works well. The display mail is as HTML (when possible). I chose everything to be displayed as HTML but my incoming emails still do not change.

I hope that someone has been in this situation can help me. I can not go to the support portal because my company will take forever to help me. I would glad if someone can raise this to technicians of Zimbra.

Thank you very much!

Long Le.


budy
Posts: 26
Joined: Sat Sep 13, 2014 2:07 am

Re: Usually receive emails as plain text although it was sent as HTML and the HTML mail display is on

Postby budy » Thu Mar 08, 2018 6:26 pm

Have you verified, that in Settings -> General -> Mail the option "Show mails as HTML (if possible)" is checked? Also, ask your ZCS server admin, if this setting has somewhat be changed in your account settings on the server. Or rather, have it unchecked, saved and checked again. We did experience somethig somewhat similar, where the advanced search vanished from some colleagues ZD. After disableling/enabling that in the user account through Zimbra Admin, it came back.

Cheers,
budy
Jaybkit
Posts: 2
Joined: Tue Mar 06, 2018 6:01 pm

Re: Usually receive emails as plain text although it was sent as HTML and the HTML mail display is on

Postby Jaybkit » Fri Mar 09, 2018 7:31 am

Hi budy,

Thank you for your reply. I have checked "Display mail as HTML (when possible)" but it did not help. Can you explain more about the Zimbra admin?

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