Zimbra Desktop 7.2.7 won't open

General discussion about Zimbra Desktop.
ckelley
Posts: 1
Joined: Thu Aug 03, 2017 5:08 pm

Zimbra Desktop 7.2.7 won't open

Postby ckelley » Mon Oct 22, 2018 6:14 pm

ZD 7.2.7 was working until today. I have not upgraded it - in fact, I uninstalled and reinstalled it in an effort to make the current behavior stop. When I click to open the client, this is what I get:

zimbra error.PNG
zimbra error.PNG (198.17 KiB) Viewed 2270 times


Because the above image shows 'Prism', I wondered if this might be due to having altered the preferences.js file some time back. I restored it to the working version and got the same results.

When I checked the log, this was all I could find:

Code: Select all

...
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarShowDeclinedMeetings
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDeviceAllowedPasscodeLockoutDuration
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureSocialFiltersEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - Attempt to modify a deprecated attribute: zimbraFeatureMailPollingIntervalPreferenceEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureDistributionListFolderEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDataSourceImportOnLogin
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraShareLifetime
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPublicShareLifetime
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFileIOSCrashReportingEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraWebClientOfflineSyncMaxDays
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefShowComposeDirection
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - Attempt to modify a deprecated attribute: zimbraFeatureImportExportFolderEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFileShareLifetime
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMobileNotificationEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFilePreviewMaxSize
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureExternalFeedbackEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - Attempt to modify a deprecated attribute: zimbraIMService
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraExternalSharingEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMobileShareContactEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraTouchJSErrorTrackingEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDeviceFileOpenWithEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefIncludeSharedItemsInSearch
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefDelegatedSendSaveTarget
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefPop3IncludeSpam
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMobileAttachSkippedItemEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - Attempt to modify a deprecated attribute: zimbraPrefCalendarReminderSendEmail
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - Attempt to modify a deprecated attribute: zimbraFeatureShortcutAliasesEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureSocialcastEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureFromDisplayEnabled
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMobileForceSamsungProtocol25
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefFontSize
2018-09-21 13:42:12,035 WARN  [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMobileSyncRedoMaxAttempts
2018-09-21 13:42:12,167 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: (email address)
2018-09-21 13:42:12,249 DEBUG [sync-timer-dir] [] offline - dsync: pulled white/blacklisted senders: (email address)
2018-09-21 13:46:38,539 DEBUG [sync-timer-gal] [] offline - [offline gal checking] started
2018-09-21 13:46:38,539 DEBUG [sync-timer-gal] [] offline - [offline gal checking] finished successful.
2018-09-21 13:46:38,540 DEBUG [sync-timer-gal] [] offline - Offline GAL sync retry for (domain)
2018-09-21 13:46:38,540 DEBUG [sync-timer-gal] [] offline - Offline GAL sync retry bypassed, no retry items
2018-09-21 13:51:38,539 DEBUG [sync-timer-gal] [] offline - [offline gal checking] started
2018-09-21 13:51:38,540 DEBUG [sync-timer-gal] [] offline - [offline gal checking] finished successful.
2018-09-21 13:51:38,541 DEBUG [sync-timer-gal] [] offline - Offline GAL sync retry for (domain)
2018-09-21 13:51:38,541 DEBUG [sync-timer-gal] [] offline - Offline GAL sync retry bypassed, no retry items
2018-09-21 13:56:30,986 INFO  [sync-mbox-(email address)] [] offline - >>>>>>>> name=(email address);version=7.2.7;build=12059;release=GA;os=Windows 7 amd64 6.1;server=8.6.0
2018-09-21 13:56:31,405 DEBUG [sync-mbox-(email address)] [] offline - skipping delta sync [token 6250] unchanged
2018-09-21 13:56:31,406 DEBUG [sync-mbox-(email address)] [] offline - starting change push
2018-09-21 13:56:31,406 DEBUG [sync-mbox-(email address)] [] offline - ending change push


Any assistance in understanding why this is happening and how to stop it will be greatly appreciated.

Also, for what it's worth, I don't update to 7.3.x because, the last time I checked on it, you can't open attachments from directly within the desktop client. Instead, the file must be saved and then opened from the saved location. Most of my users are just barely capable of opening email. They don't need to hassle of trying to figure out how to get their files out of the email.


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