PrivilegedServlet init failed

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rajahd
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Joined: Fri Sep 12, 2014 10:27 pm

PrivilegedServlet init failed

Postby rajahd » Sat Apr 19, 2008 5:40 pm

Well I'm at my first potential show stopper on 1119.
I rebooted my computer today and when I tried to start Zimbra Desktop I received the message "The connection was refused when attempting to contact localhost: 7633.". I checked the Zimbra Desktop service and it wasn't running - I started it, and it would start, but then would immediately shutdown. I checked the task manager and zlclient.exe was running, but I could not end the task (access denied). I tried rebooting again and same problem.
I uninstalled ZD and reinstalled and the system worked - until I rebooted when this whole scenario started again. Looking in the zimbrazdesktoplog directory I found the following 2 files.
zdesktop.err[quote]Zimbra server process is running as uid=-1 euid=-1 gid=-1 egid=-1

PrivilegedServlet init failed

java.lang.NoClassDefFoundError: org/apache/commons/cli/ParseException

at com.zimbra.cs.account.Entry.getDefaults(Entry.java:356)

at com.zimbra.cs.account.Config.resetData(Config.java:49)

at com.zimbra.cs.account.Config.(Config.java:42)

at com.zimbra.cs.account.offline.OfflineConfig.(OfflineConfig.java:31)

at com.zimbra.cs.account.offline.OfflineConfig.instantiate(OfflineConfig.java:48)

at com.zimbra.cs.account.offline.OfflineProvisioning.(OfflineProvisioning.java:114)

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)

at java.lang.reflect.Constructor.newInstance(Unknown Source)

at java.lang.Class.newInstance0(Unknown Source)

at java.lang.Class.newInstance(Unknown Source)

at com.zimbra.cs.account.Provisioning.getInstance(Provisioning.java:1507)

at com.zimbra.cs.servlet.FirstServlet.init(FirstServlet.java:97)

at javax.servlet.GenericServlet.init(GenericServlet.java:241)

at org.mortbay.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:433)

at org.mortbay.jetty.servlet.ServletHolder.doStart(ServletHolder.java:256)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.servlet.ServletHandler.initialize(ServletHandler.java:612)

at org.mortbay.jetty.servlet.Context.startContext(Context.java:139)

at org.mortbay.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1222)

at org.mortbay.jetty.handler.ContextHandler.doStart(ContextHandler.java:501)

at org.mortbay.jetty.webapp.WebAppContext.doStart(WebAppContext.java:449)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)

at org.mortbay.jetty.handler.ContextHandlerCollection.doStart(ContextHandlerCollection.java:161)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)

at org.mortbay.jetty.Server.doStart(Server.java:217)

at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:979)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zimbra.cs.offline.start.Main.main(Main.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)[/quote]

zdesktop.out[quote]0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog

391 INFO [main] log - jetty-6.1.5

531 INFO [main] log - No Transaction manager found - if your webapp requires one, please configure one.

2031 INFO [Shutdown] log - Shutdown hook executing

2062 INFO [Shutdown] log - Shutdown hook complete[/quote]

These don't appear to be "appended" to, but only contain the last issue.
Any ideas?


jjzhuang
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Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

PrivilegedServlet init failed

Postby jjzhuang » Sun Apr 20, 2008 12:39 am

Wow, there's something completely wrong, and on this one I suspect it's something outside of zdesktop software.
First of all, zlclient.exe is zonelab stuff, not zimbra. zdesktop service on windows is zdesktop.exe.
Secondly, if zdesktop has ever run successfully before you restart, you should at least see a mailbox.log in addition to zdesktop.out/zdesktop.err. Having no mailbox.log doesn't make sense.
So what you are experiencing is almost like the installation somehow went somewhere else. For example, in my dev environment if I'm running a dev version of zdesktop whiling running zdesktop product installer, then half of the installation goes into one place and the other half go into another place. Things will appear to be running, but the installation is completely wrong.
So I have no idea what exactly happened to your box. Here's what I'd do to investigate. First, do a clean uninstallation of zdesktop. Afterwards, make sure zdesktop.exe is no longer running and Zimbra Desktop service has been removed from services list. Then install zdesktop. Once everthing is running OK, check files under where you install, and see if log files are there. Now go to services and shutdown Zimbra Desktop service. Then try to connect to localhost:7633 which shouldn't work. Then bring up Zimbra Desktop service again, and verify that localhost:7633 works. Now reboot, and see what happens.
Thanks!
rajahd
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Posts: 147
Joined: Fri Sep 12, 2014 10:27 pm

PrivilegedServlet init failed

Postby rajahd » Mon May 05, 2008 8:47 am

Sorry for the delay in reply, super busy over here. Also sorry for lack of home on zlclient. I see now that is ZoneAlarm and nothing to do with ZD. I'm on the road right now and haven't had for further troubleshooting of this on my home system. I'll try your instructions as soon as I have time. Thanks for the help.

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