Error Report

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
clahti
Posts: 6
Joined: Fri Sep 12, 2014 11:23 pm

Error Report

Postby clahti » Wed Apr 23, 2008 12:17 pm

Please post this issue report to Zimbra Desktop Support Forums at
Product">http://www.zimbra.com/forums/zimbra-desktop/.
Product
name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Windows XP x86 5.1

Time of event: 2008-04-23 10:14:12

Issue summary: message sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=23927

ExceptionId:sync-timer-christian@matissenetworks.com:1208970852906:beaa187ebf809521

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:883)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:812)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:359)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:251)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:156)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:143)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1

at org.apache.commons.httpclient.ChunkedInputStream.readCRLF(ChunkedInputStream.java:206)

at org.apache.commons.httpclient.ChunkedInputStream.nextChunk(ChunkedInputStream.java:218)

at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:175)

at java.io.FilterInputStream.read(Unknown Source)

at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.PushbackInputStream.read(Unknown Source)

at java.util.zip.InflaterInputStream.fill(Unknown Source)

at java.util.zip.InflaterInputStream.read(Unknown Source)

at java.util.zip.ZipInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at com.zimbra.common.util.ByteUtil.readInput(ByteUtil.java:621)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:872)

... 14 more
----------------------------------------------------------------------------


jjzhuang
Elite member
Elite member
Posts: 1687
Joined: Fri Sep 12, 2014 10:24 pm

Error Report

Postby jjzhuang » Wed Apr 23, 2008 12:36 pm

Do you notice any unexpected behavior when this report is generated? Thanks!
clahti
Posts: 6
Joined: Fri Sep 12, 2014 11:23 pm

Error Report

Postby clahti » Wed Apr 23, 2008 12:45 pm

This is the initial load of the Zimbra Desktop against ZCS latest enterprise version. I defined my zimbra account and two gmail imap accounts, the gmail's have finished synching, the zimbra mailbox is still syncing. I authored two emails which seem to be stuck in the zimbra outbox also, FYI. I am hoping these will get sent once the initial sync is done.
6131auanton
Posts: 23
Joined: Fri Sep 12, 2014 10:30 pm

Error Report

Postby 6131auanton » Tue Apr 29, 2008 12:13 pm

Posting as requested ( 1 of 2)

anton

-------------------------------------------------

Please post this issue report to Zimbra Desktop Support Forums at
Product">http://www.zimbra.com/forums/zimbra-desktop/.
Product
name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Linux i386 2.6.24-16-generic

Time of event: 2008-04-29 18:44:33

Issue summary: message sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=16465

ExceptionId:sync-timer-nnnn@nnnn.nnn.org:1209487473563:d63959da5de28ee9

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:883)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:812)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:359)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:251)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:156)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:143)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1

at org.apache.commons.httpclient.ChunkedInputStream.readCRLF(ChunkedInputStream.java:206)

at org.apache.commons.httpclient.ChunkedInputStream.nextChunk(ChunkedInputStream.java:218)

at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:175)

at java.io.FilterInputStream.read(Unknown Source)

at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.PushbackInputStream.read(Unknown Source)

at java.util.zip.InflaterInputStream.fill(Unknown Source)

at java.util.zip.InflaterInputStream.read(Unknown Source)

at java.util.zip.ZipInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at com.zimbra.common.util.ByteUtil.readInput(ByteUtil.java:571)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:872)

... 14 more
----------------------------------------------------------------------------
6131auanton
Posts: 23
Joined: Fri Sep 12, 2014 10:30 pm

Error Report

Postby 6131auanton » Tue Apr 29, 2008 12:18 pm

posting as requested ( while the first sync of 1,2 GB has reached 80 % and is continuing steadily )

anton

------------------------

Please post this issue report to Zimbra Desktop Support Forums at
Product">http://www.zimbra.com/forums/zimbra-desktop/.
Product
name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Linux i386 2.6.24-16-generic

Time of event: 2008-04-29 18:09:25

Issue summary: message sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=48220

ExceptionId:sync-timer-nnnn@nnnn.nnnn.org:1209485365755:d63959da5de28ee9

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:883)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:812)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:359)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:251)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:156)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:143)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1

at org.apache.commons.httpclient.ChunkedInputStream.readCRLF(ChunkedInputStream.java:206)

at org.apache.commons.httpclient.ChunkedInputStream.nextChunk(ChunkedInputStream.java:218)

at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:175)

at java.io.FilterInputStream.read(Unknown Source)

at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.PushbackInputStream.read(Unknown Source)

at java.util.zip.InflaterInputStream.fill(Unknown Source)

at java.util.zip.InflaterInputStream.read(Unknown Source)

at java.util.zip.ZipInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at com.zimbra.common.util.ByteUtil.readInput(ByteUtil.java:621)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:872)

... 14 more
----------------------------------------------------------------------------
jnbrumbaugh
Posts: 9
Joined: Fri Sep 12, 2014 11:30 pm

Error Report

Postby jnbrumbaugh » Mon May 05, 2008 12:10 pm

Just a little extra information... I got eleven of these during a large syncronization. The Windows XP desktop is Running in a Virtualbox Virtual Machine. The Host Hardware is a little under powered but generally runs fine.

The Host OS is PCLinuxOS 2007. Let me know if more information would be helpful. The desktop appears to be running fine.
Please post this issue report to Zimbra Desktop Support Forums at
Product">http://www.zimbra.com/forums/zimbra-desktop/.
Product
name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Windows XP x86 5.1

Time of event: 2008-05-02 18:37:39

Issue summary: message sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=1407

ExceptionId:sync-timer-johnb@1select1.com:1209778659235:99ceb6d806e619b0

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:883)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:812)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:367)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:251)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:156)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:143)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1

at org.apache.commons.httpclient.ChunkedInputStream.readCRLF(ChunkedInputStream.java:206)

at org.apache.commons.httpclient.ChunkedInputStream.nextChunk(ChunkedInputStream.java:218)

at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:175)

at java.io.FilterInputStream.read(Unknown Source)

at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.PushbackInputStream.read(Unknown Source)

at java.util.zip.InflaterInputStream.fill(Unknown Source)

at java.util.zip.InflaterInputStream.read(Unknown Source)

at java.util.zip.ZipInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at com.zimbra.common.util.ByteUtil.readInput(ByteUtil.java:621)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:872)

... 18 more
----------------------------------------------------------------------------
breinicke
Posts: 2
Joined: Fri Sep 12, 2014 11:31 pm

Error Report

Postby breinicke » Tue May 13, 2008 10:24 am

service.FAILURE


Product name: Zimbra Desktop

Product version: 0.84

Build ID: 1119

Release type: BETA

OS Platform: Windows Vista x86 6.0

Time of event: 2008-05-13 05:54:03

Issue summary: message sync failed
Failure details:

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=48207

ExceptionId:sync-timer-breinicke@daytonvineyard.com:1210672443034:4dfb0ba50bbef51a

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:883)

at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:812)

at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:359)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:251)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:320)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:304)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:309)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:156)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:143)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:125)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:103)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:89)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:113)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1

at org.apache.commons.httpclient.ChunkedInputStream.readCRLF(ChunkedInputStream.java:206)

at org.apache.commons.httpclient.ChunkedInputStream.nextChunk(ChunkedInputStream.java:218)

at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:175)

at java.io.FilterInputStream.read(Unknown Source)

at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at java.io.PushbackInputStream.read(Unknown Source)

at java.util.zip.InflaterInputStream.fill(Unknown Source)

at java.util.zip.InflaterInputStream.read(Unknown Source)

at java.util.zip.ZipInputStream.read(Unknown Source)

at java.io.FilterInputStream.read(Unknown Source)

at com.zimbra.common.util.ByteUtil.readInput(ByteUtil.java:571)

at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:872)

... 14 more
----------------------------------------------------------------------------
jholder
Zimbra Employee
Zimbra Employee
Posts: 4686
Joined: Fri Sep 12, 2014 10:00 pm

Error Report

Postby jholder » Wed May 14, 2008 12:19 pm

hi,

I've moved your report to it's own thread as it's actually not related. JJ, can you look at this one?
mmorse
Ambassador
Ambassador
Posts: 6036
Joined: Fri Sep 12, 2014 10:24 pm

Error Report

Postby mmorse » Wed May 14, 2008 2:34 pm

We've merged the 4 similar reports of this & created: Bug 27939 - Caused by: java.io.IOException: CRLF expected at end of chunk: -1/-1 > Bug 26758 - Sync Failure Error when zdesktop installed if you guys want to CC yourselves so you know if we need further troubleshooting info.
If everyone here could update their profiles with current ZCS server versions your syncing ZD against (or post version used at the time) that would also be helpful.
Could be an IO on disk but more likely an IOException on the network connection and it just didn't finish getting the message. Opened a bug report to see if we needed to do anything with the SequenceInputStream etc.
(There is an open Bug 26596 - Fix CRCRLFLF blobs mangled by bug 26487 which the original thought was in regards to that "CRLF expected at end of chunk: -1/-1")
"Unable to read/write message id=x"

"CRLF expected at end of chunk: -1/-1"

Is the blob make it anywhere on disk? / have at the end?
Can you open the message at all by going:

http:// localhost:7633/service/home/~/?id=x
Do the same thing sever side and see if the message matches:

https:// server.domain.com/service/home/~/?id=x
Server side you could find the mail_item in mysql then the mod_content/metadata field to find the blob on disk.

See: Account mailbox database structure - Zimbra :: Wiki

Though might be a little more work to find in Derby (DB for desktop) Using SQuirreL SQL Client with Derby perhaps searching your hard drive by some select quotes from the email (getting content from ?id=x) might do.

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