email not syncing with 1482

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
fjanon
Posts: 12
Joined: Fri Sep 12, 2014 11:45 pm

email not syncing with 1482

Postby fjanon » Mon Feb 02, 2009 9:39 pm

The desktop updated itself this morning to (Iguess) 1482. Viewing my Yahoo Plus inbox via the web shows messages that the desktop didn't see for hours. The E.T. (green) light caption says last sun 12:30pm but the message from 10:30am are still not showing. E.T. runs several minutes when I press the Send/Receive button and still no new messages.
There is a nice message from E.T. in the log:
2009-02-03 12:34:38,642 INFO [btpool0-21] [mid=2;] offline - >>>>>>>> name=fjanon@yahoo.com;version=1.0;build=1482;release=RC1;os=Windows XP x86 5.1;type=imap

2009-02-03 12:34:38,658 INFO [btpool0-21] [mid=2;] datasource - Importing data for data source 'Yahoo Mail'

2009-02-03 12:34:38,658 INFO [btpool0-21] [mid=2;] datasource - IMAP response timeout is 60 seconds

2009-02-03 12:34:43,673 DEBUG [btpool0-21] [mid=2;] datasource - Found 28 folders for DataSource: { id=f5a8fd2f-e680-4bbb-bca9-1a11eec74bac, type=imap, isEnabled=true, name=Yahoo Mail, host=zimbra.imap.mail.yahoo.com, port=993, connectionType=ssl, username=fjanon, folderId=1 }

2009-02-03 12:34:45,064 DEBUG [btpool0-21] [mid=2;] offline - getSyncState: folder = 2, key = 8589934594, state = null

2009-02-03 12:34:45,752 DEBUG [btpool0-21] [mid=2;] datasource - Found 9401 tracked IMAP messages for Inbox

2009-02-03 12:34:46,814 DEBUG [btpool0-21] [mid=2;] datasource - Local folder '/Inbox': SyncState = {lastUid=404555,exists=-1,unseen=-1,lastModSeq=115261}

2009-02-03 12:34:46,814 ERROR [btpool0-21] [mid=2;] datasource - Inconsistent UIDNEXT value from server (got 98783 but last known uid 404555)

com.zimbra.common.service.ServiceException: system failure: Inconsistent UIDNEXT value from server (got 98783 but last known uid 404555)

ExceptionId:btpool0-21:1233632086814:bc85f4c503d5ea80

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.datasource.ImapFolderSync.syncMessages(ImapFolderSync.java:216)

at com.zimbra.cs.datasource.ImapSync.syncMessages(ImapSync.java:236)

at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:174)

at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:131)

at com.zimbra.cs.OfflineImapImport.importData(OfflineImapImport.java:48)

at com.zimbra.cs.offline.YMailImport.importData(YMailImport.java:90)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:49)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727">HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

2009-02-03 12:34:46,814 ERROR [btpool0-21] [mid=2;] datasource - Synchronization of folder '/Inbox' failed

com.zimbra.common.service.ServiceException: system failure: Inconsistent UIDNEXT value from server (got 98783 but last known uid 404555)

ExceptionId:btpool0-21:1233632086814:bc85f4c503d5ea80

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.datasource.ImapFolderSync.syncMessages(ImapFolderSync.java:216)

at com.zimbra.cs.datasource.ImapSync.syncMessages(ImapSync.java:236)

at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:174)

at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:131)

at com.zimbra.cs.OfflineImapImport.importData(OfflineImapImport.java:48)

at com.zimbra.cs.offline.YMailImport.importData(YMailImport.java:90)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:49)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727">HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

2009-02-03 12:34:47,173 DEBUG [btpool0-21] [mid=2;] offline - getSyncState: folder = 390, key = 8589934982, state = {lastUid=0,exists=0,unseen=0,lastModSeq=115260}

2009-02-03 12:34:47,173 DEBUG [btpool0-21] [mid=2;] datasource - Found 0 tracked IMAP messages for Wireless


6523santo
Posts: 18
Joined: Fri Sep 12, 2014 10:07 pm

email not syncing with 1482

Postby 6523santo » Tue Mar 17, 2009 6:00 am

I'm using zdesktop v1.0 build 1513 and am experiencing the same problem.

It worked fine for several weeks, but now it suddenly doesn't retrieve any messages anymore from my imap account.

Each time I click the send/receive button, nothing is retrieved and a new message is added to a folder called "Error Reports" with the following content:


Product name: Zimbra Desktop

Product version: 1.0

Build ID: 1513

Release type: RC1

OS Platform: Windows Vista x86 6.0

Time of event: 2009-03-17 11:49:28

Error type: service.FAILURE

Item ID: 2

Error summary: Synchronization of folder '/Inbox' disabled due to error: Inconsistent UIDNEXT value from server (got 5311 but last known uid 5311)
----------------------------------------------------------------------------

Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):

----------------------------------------------------------------------------

----------------------------------------------------------------------------

Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

----------------------------------------------------------------------------
com.zimbra.common.service.ServiceException: system failure: Inconsistent UIDNEXT value from server (got 5311 but last known uid 5311)

ExceptionId:btpool0-0:1237286968815:c4885e39911f7c89

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.datasource.ImapFolderSync.syncMessages(ImapFolderSync.java:224)

at com.zimbra.cs.datasource.ImapSync.syncMessages(ImapSync.java:250)

at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:188)

at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:145)

at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:88)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:154)

at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)

at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)

at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:49)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
----------------------------------------------------------------------------

zim_mike
Advanced member
Advanced member
Posts: 152
Joined: Sat Sep 13, 2014 3:26 am

email not syncing with 1482

Postby zim_mike » Fri Aug 07, 2015 11:17 pm

Why does this post end without any details? Were you able to fix this? What was the problem?
phoenix
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Posts: 26152
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

email not syncing with 1482

Postby phoenix » Mon Aug 10, 2015 1:32 am

Do you really expect a reply on this more than six year old thread about a ZD version that's long since disappeared?
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
zim_mike
Advanced member
Advanced member
Posts: 152
Joined: Sat Sep 13, 2014 3:26 am

email not syncing with 1482

Postby zim_mike » Mon Aug 10, 2015 10:41 am

Yes, in fact, I simply wish people would take the time to come back and close their threads. What is the point of having forums with questions only and people don't come back to provide additional details.



I'm having the exact same problem that this OLD thread is showing so yes, some answers would have been helpful.
phoenix
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Ambassador
Posts: 26152
Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

email not syncing with 1482

Postby phoenix » Sun Aug 16, 2015 2:45 am

I understand the frustration but bumping six year old threads doesn't do much with, as I've already mentioned, a long outdated version of ZD which may not be relevant to your current version. It's possible the o/p never resolved the issue or simply forgot to reply, in any case you should not bump old threads but post questions with full details of your specific problems.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
zim_mike
Advanced member
Advanced member
Posts: 152
Joined: Sat Sep 13, 2014 3:26 am

email not syncing with 1482

Postby zim_mike » Sun Aug 16, 2015 7:57 am

LOL, your reply actually means 'I simply feel the need to chastise you for looking for an answer'.



Who gives a crap if this is an old post??? I came across it while TRYING to find an answer. If someone would have posted one, it might have helped me and it makes me wonder how many others have this problem who come across this useless post. Useless, until now assuming they read to the end.



As I already told you, it's the SAME problem no matter which versions because it was never fixed. Fixed or, maybe it's the only way, I don't know, I'm not a developer.



Anyhow, for those who will come across this, there is at this time (July 2015) only one way to fix the problem. You have to delete the accounts in your client, re-create them and your client will be in sync again. Before you delete your account, just create however many temp folders you need (if you have more than one email account), move all the stuff you don't want to lose to your temp accounts, delete old, re-create, sync, then move the stuff you wanted to keep back to which ever account/s it belongs to.



I even hired a Zimbra pro to help me with this problem and he too was kind of frustrated that after all these years, the fix is the same.

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