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Zimbra Desktop won't start after fresh install

Posted: Sun May 10, 2009 6:57 pm
by ChaosFreak
I just installed Zimbra Desktop (1.0 Build 1537) on my Windows Vista machine as a new, clean install. The first time I tried to start Zimbra Desktop, the splash screen displayed for about a minute, and then it failed with the error message "Couldn't access Yahoo Zimbra Desktop server. If issue persists after reinstall, please check logs for errors..."





  • I have checked in "Control Panel/Administrative Tools/Services" and I have confirmed that the "Yahoo Zimbra Desktop Service" is running.

  • I have checked the Windows event viewer but there are no events that occur at the time that this error occurs in Zimbra Desktop.

  • I have unblocked port 7633 in the Windows firewall, as per the FAQ. I have also checked that localhost resolves properly. I have tried loading the zdesktop URI (http://localhost:7633/desktop/login.jsp?at=3cf29e87-69f4-4171-9c09-de8f473db19c) directly in my browser (Firefox), but I get the "failed to connect" error.



I have included my zdesktop.out, but the last file modification time is a few days ago so this information is probably not related to the error. In fact, I searched C:Users[me]AppDataLocalimbra for all files that were updated today, and I just found some cache files but nothing else, so it doesn't seem to be writing any error logs. installation.log could not be attached because it is 2.4 MB.
zdesktop.out



0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog

718 WARN [main] log - Config error at

718 WARN [main] log - Config error at

718 WARN [main] log - EXCEPTION

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)

at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zimbra.cs.offline.start.Main.main(Main.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)

Caused by: java.net.SocketException: Address family not supported by protocol family: bind

at sun.nio.ch.Net.bind(Native Method)

at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)

at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)

at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)

... 28 more

718 WARN [main] log - Nested in java.lang.reflect.InvocationTargetException:

java.net.SocketException: Address family not supported by protocol family: bind

at sun.nio.ch.Net.bind(Native Method)

at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)

at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)

at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)

at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zimbra.cs.offline.start.Main.main(Main.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)


Zimbra Desktop won't start after fresh install

Posted: Mon May 11, 2009 3:59 am
by jmhe
Please copy and paste the content of C:WindowsSystems32driversetchosts. (assuming your windows is installed at C:Windows)
[quote user="ChaosFreak"]I just installed Zimbra Desktop (1.0 Build 1537) on my Windows Vista machine as a new, clean install. The first time I tried to start Zimbra Desktop, the splash screen displayed for about a minute, and then it failed with the error message "Couldn't access Yahoo Zimbra Desktop server. If issue persists after reinstall, please check logs for errors..."





  • I have checked in "Control Panel/Administrative Tools/Services" and I have confirmed that the "Yahoo Zimbra Desktop Service" is running.

  • I have checked the Windows event viewer but there are no events that occur at the time that this error occurs in Zimbra Desktop.

  • I have unblocked port 7633 in the Windows firewall, as per the FAQ. I have also checked that localhost resolves properly. I have tried loading the zdesktop URI (http://localhost:7633/desktop/login.jsp?at=3cf29e87-69f4-4171-9c09-de8f473db19c) directly in my browser (Firefox), but I get the "failed to connect" error.



I have included my zdesktop.out, but the last file modification time is a few days ago so this information is probably not related to the error. In fact, I searched C:Users[me]AppDataLocalimbra for all files that were updated today, and I just found some cache files but nothing else, so it doesn't seem to be writing any error logs. installation.log could not be attached because it is 2.4 MB.
zdesktop.out



0 INFO [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog

718 WARN [main] log - Config error at

718 WARN [main] log - Config error at

718 WARN [main] log - EXCEPTION

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)

at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zimbra.cs.offline.start.Main.main(Main.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)

Caused by: java.net.SocketException: Address family not supported by protocol family: bind

at sun.nio.ch.Net.bind(Native Method)

at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)

at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)

at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)

... 28 more

718 WARN [main] log - Nested in java.lang.reflect.InvocationTargetException:

java.net.SocketException: Address family not supported by protocol family: bind

at sun.nio.ch.Net.bind(Native Method)

at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)

at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)

at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)

at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)

at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)

at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.mortbay.start.Main.invokeMain(Main.java:183)

at org.mortbay.start.Main.start(Main.java:497)

at org.mortbay.start.Main.main(Main.java:115)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zimbra.cs.offline.start.Main.main(Main.java:33)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)

at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)

[/QUOTE]

Zimbra Desktop won't start after fresh install

Posted: Mon May 11, 2009 5:34 am
by ChaosFreak
Here is hosts. By the way, I tried it with the second line commented and the first line uncommented with the same result.
# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host


#::1 localhost

127.0.0.1 localhost

Also, you may be interested in this:
Microsoft Windows [Version 6.0.6001]

Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:Usersjryan>ping localhost
Pinging JamesRyanTPX200.corp.egenera.com [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time
Reply from 127.0.0.1: bytes=32 time
Reply from 127.0.0.1: bytes=32 time
Reply from 127.0.0.1: bytes=32 time
Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms