Failure communicating with remote server

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
mlanner
Advanced member
Advanced member
Posts: 111
Joined: Fri Sep 12, 2014 11:13 pm

Failure communicating with remote server

Postby mlanner » Fri May 22, 2009 11:21 pm

I just starting getting this error and it doesn't seem to want to go away. Any ideas of how to fix it? Do I need to delete the account and set it up again?
My web client works fine, it's just Zimbra Desktop that fails.


Debug message: resource unreachable: system failure native formatter failure
Exception:
com.zimbra.common.service.ServiceException: system failure: PushChanges.sync

ExceptionId:btpool0-6:1243052217239:14cbc1424669196f

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:373)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:174)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:189)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)

at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

Caused by: com.zimbra.common.service.ServiceException: resource unreachable: system failure native formatter failure

ExceptionId:btpool0-6:1243052217238:14cbc1424669196f

Code:service.RESOURCE_UNREACHABLE

at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)

at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1447)

at com.zimbra.cs.service.UserServlet.putMailItem(UserServlet.java:1369)

at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem(OfflineMailbox.java:812)

at com.zimbra.cs.mailbox.PushChanges.syncDocument(PushChanges.java:1069)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:370)

... 30 more



User avatar
king0770
Zimbra Employee
Zimbra Employee
Posts: 222
Joined: Fri Sep 12, 2014 10:44 pm
Contact:

Failure communicating with remote server

Postby king0770 » Wed May 27, 2009 5:18 pm

Are you connecting directly to the mailstore, or through a proxy? Can you enable the debug logging option from the account setup page, and attempt to do another sync? If you still get the error, please send over the /zimbra/zdesktop/log/zdesktop.log file.
--
Rick King
Zimbra Support Team
mlanner
Advanced member
Advanced member
Posts: 111
Joined: Fri Sep 12, 2014 11:13 pm

Failure communicating with remote server

Postby mlanner » Wed May 27, 2009 5:33 pm

Thanks for the reply. I ended up deleting and re-provisioning the account. It now works properly.
I am connecting directly to the server, without a proxy.
User avatar
king0770
Zimbra Employee
Zimbra Employee
Posts: 222
Joined: Fri Sep 12, 2014 10:44 pm
Contact:

Failure communicating with remote server

Postby king0770 » Wed May 27, 2009 5:40 pm

[quote user="mlanner"]Thanks for the reply. I ended up deleting and re-provisioning the account. It now works properly.
I am connecting directly to the server, without a proxy.[/QUOTE]

Ok. Sorry you had to recreate the account.
--
Rick King
Zimbra Support Team
johngelling
Posts: 2
Joined: Sat Sep 13, 2014 12:28 am

Failure communicating with remote server

Postby johngelling » Thu May 28, 2009 3:34 am

I had the same problem. Clicked setup>reset. That re-loaded all my messages. Next time I logged on, same problem again. Error log below:


Failure communicating with remote server. Please try again later.
Debug message: resource unreachable: Internal Server Error
Exception:
com.zimbra.common.service.ServiceException: system failure: InitialSync.syncCalendarItem

ExceptionId:mid=4:1243499007338:f101cd1a09cbd422

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)

at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem(InitialSync.java:686)

at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:237)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:92)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:76)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:188)

at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)

at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)

at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error

ExceptionId:mid=4:1243499007328:f101cd1a09cbd422

Code:service.RESOURCE_UNREACHABLE

at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)

at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1447)

at com.zimbra.cs.service.UserServlet.getRemoteResource(UserServlet.java:1281)

at com.zimbra.cs.service.UserServlet.getRemoteResource(UserServlet.java:1274)

at com.zimbra.cs.service.UserServlet.getRemoteContent(UserServlet.java:1248)

at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMimeLocator.getInviteMime(InitialSync.java:115)

at com.zimbra.cs.mailbox.InitialSync.makeSetCalRequest(InitialSync.java:779)

at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem(InitialSync.java:674)

... 9 more
If issue persists please post description and debug information here.

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