keySequence is undefined

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tailgate89
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Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Thu Nov 11, 2010 1:02 am

Ever since I upgraded to Zimbra 2.0, I've encountered problems. The most recent, I keep getting the same message keySequence is undefined. This recent problem has really hamstrung my email usage. Please advise.


jmhe
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keySequence is undefined

Postby jmhe » Thu Nov 11, 2010 1:49 pm

can you attach a screenshot? and steps to reproduce this problem? thanks.
tailgate89
Posts: 7
Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Fri Nov 12, 2010 9:37 am

Screen shot attached. Not much to say on steps...I open my email and whenever I try to click on any of the top tabs (minus mail or calendar - at times), I receive the error message.

zimbra screen shot.jpg

phoenix
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keySequence is undefined

Postby phoenix » Fri Nov 12, 2010 9:40 am

[quote user="tailgate89"]Screen shot attached. Not much to say on steps...I open my email and whenever I try to click on any of the top tabs (minus mail or calendar - at times), I receive the error message.[/QUOTE]Do you have any anti-virus/spyware/malware blocker running that may be interfering with ZD?
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
tailgate89
Posts: 7
Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Fri Nov 12, 2010 9:42 am

Since I have Zimbra Desktop on both my home and work cpu and have two completely different anti-virus running on both cpus and the same error is occurring, it may be safe to rule that out.
phoenix
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keySequence is undefined

Postby phoenix » Fri Nov 12, 2010 10:10 am

[quote user="tailgate89"]Since I have Zimbra Desktop on both my home and work cpu and have two completely different anti-virus running on both cpus and the same error is occurring, it may be safe to rule that out.[/QUOTE]You may be correct but what about trying it with the a/v disabled just to make sure? You also haven't provided any details of which operating system is used nor whether it's a 32bit or 64bit system.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
tailgate89
Posts: 7
Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Fri Nov 12, 2010 1:24 pm

Tried shutting off a/v, same error appeared. Running 32bit. Windows xp
tailgate89
Posts: 7
Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Fri Nov 12, 2010 1:40 pm

msg: this.__keySequence is undefined

fileName: http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938

lineNumber: 8763

message: this.__keySequence is undefined

name: TypeError

stack: ()@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:8763 ("TV",(void 0))@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:17215 ("COMPOSE2")@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:16930 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:19008 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:10600 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:13407 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:13534 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675">http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("onmouseup",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("onmouseup",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object MouseEvent],"onmouseup",[object Object],[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10663 ([object MouseEvent],[object Object],[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10595 ([object MouseEvent])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10545
jmhe
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Posts: 830
Joined: Fri Sep 12, 2014 11:42 pm

keySequence is undefined

Postby jmhe » Fri Nov 12, 2010 7:20 pm

it's this bug and we just fixed it for coming 2.0.1 release;
https://bugzilla.zimbra.com/show_bug.cgi?id=53138
tailgate89
Posts: 7
Joined: Sat Sep 13, 2014 1:40 am

keySequence is undefined

Postby tailgate89 » Fri Nov 12, 2010 7:27 pm

Thats great news.....so when in 2.0.1 release?

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