Zimlet com_zimbra_email

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Tue Jul 26, 2011 5:10 pm

We have a mix of XP sp3 vm's and win7-64bit desktops. Installed the beta as Pheonix suggested - on the win7-64 desktop - test system - the install failed to initialize. just removed and reinstalled the 7.0.1 GA release and now re syncing 4.2 GB of mail.

I made and ajustment to the VM environment which required that I reboot the XP vm's last night.

Checked that Zimbra Desktop came up. It was fine for 20 mins so I left the office.

Called at 7:30am 1 user could not use zimbra - problem as described.

An hour later another user had the same problem.

There are two users whose desktops were rebooted which do not have the problem.

The XP SP3 desktops (All VM's) are built from an image. They are precisely the same. Seems odd that this occurs "spontainiously" and is quite random.
The ONLY fix I can find is to force a rebuild. As my users have mail dating back 6 years some of them have 8 GB of mail. The rebuild takes 8 hours !
Please advise ASAP what the solution is.

Thanx Pete


ptakers
Posts: 8
Joined: Sat Sep 13, 2014 12:26 am

Zimlet com_zimbra_email

Postby ptakers » Tue Jul 26, 2011 5:33 pm

Anything? Anyone?
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Tue Jul 26, 2011 5:36 pm

Bug 62538 – Zimlet com_zimbra_email
If you force a rebuild it will start working again BUT this forces the download of all mail and it will destroy all tasks in the process.
Pete
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Wed Jul 27, 2011 7:46 pm

Comment #1 from Jeff Flanigan 2011-07-27 07:00:36 ---

You can try disabling the 'Email Contact Details' Zimlet in

preferences->Zimlets.
There may be script errors. You can see these by pressing shift-f6 then

clicking gear at bottom right and selecting tools->options.
Also, try running Zimbra Desktop in a separate web browser and enabling the

Zimbra Desktop debugging interface.
1) Go to set up page (Click on set-up link on top right corner)

2) Click on "Open in web browser" link (find it at the bottom of set-up

page)

3) add "&dev=1&scripterrors=1" to the url.

4) Reproduce the problem

5) You may see a popup with a JavaScript stack trace. If so, please send

it to us.

6) If no JS error popup appears, check the browser error console

(Tools->Error Console in Firefox)
I have to rebuild my test environment after trying the beta and hving it screw both my test zimbra desktop and my personal laptop ZD environment - so I can not test - any one able to test and then post results ?
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Thu Jul 28, 2011 8:57 pm

This does not work as Jeff suggested.

The desktop switches back to the account setup so fast - no oppurtunity to disable the suggested zimlet.

Suggestions people ?

Perhaps an alternative method for turning it off other than the GUI ?
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Thu Jul 28, 2011 9:00 pm

If this bug annoys you - spend two mins logging in to bugzilla and vote for bug - I posted the link.
Pete
dywang
Advanced member
Advanced member
Posts: 118
Joined: Sat Sep 13, 2014 1:47 am

Zimlet com_zimbra_email

Postby dywang » Wed Aug 03, 2011 7:16 pm

If you click "show detail", what do you see ? Maybe you can disable email related zimlets under "preferences" to avoid this...
NoDoze
Outstanding Member
Outstanding Member
Posts: 360
Joined: Fri Sep 12, 2014 11:22 pm

Zimlet com_zimbra_email

Postby NoDoze » Thu Aug 11, 2011 10:45 am

disabling the zimlet doesn't make a difference...you still get the error msg.
And the error isn't just for the email zimlet...the error occurs for all zimlets, whcih ever is active...!
17416jflanigan
Zimbra Alumni
Zimbra Alumni
Posts: 113
Joined: Sat Sep 13, 2014 1:20 am

Zimlet com_zimbra_email

Postby 17416jflanigan » Fri Aug 12, 2011 11:07 am

Try running Zimbra Desktop in a separate web browser and enabling the Zimbra Desktop debugging interface. This probably won't fix the problem, but it might give us more debugging information to work with.
1) Go to set up page (Click on set-up link on top right corner)

2) Click on "Open in web browser" link (find it at the bottom of set-up page)

3) add "&dev=1&scripterrors=1" to the url.

4) Reproduce the problem

5) You may see a popup with a JavaScript stack trace. If so, please send it to us.

6) If no JS error popup appears, check the browser error console (Tools->Error Console in Firefox)
pete irvine
Posts: 47
Joined: Sat Sep 13, 2014 1:59 am

Zimlet com_zimbra_email

Postby pete irvine » Sun Aug 14, 2011 11:34 pm


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