Error Reports when syncing

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
emmas
Posts: 3
Joined: Sat Sep 13, 2014 3:25 am

Error Reports when syncing

Postby emmas » Wed Nov 13, 2013 2:04 pm

I have multiple error reports appearing everytime my accounts send and receive. I have lots of these for varying accounts. Not sure what the problem is.
Product name: Zimbra Desktop

Product version: 7.2.3

Build ID: 11971

Release type: GA

OS Platform: Mac OS X i386 10.6.8

Time of event: 2013-11-11 20:05:13

Error type: CREATE failed: Duplicate folder name (Failure)

Item ID: 5

Error summary: Synchronization of folder '[Gmail]/Sent Mail' disabled due to error: Unable to create remote folder
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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=46):

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Failed request: C32 CREATE "[Gmail]/Sent Mail"
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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

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com.zimbra.cs.mailclient.CommandFailedException: CREATE failed: Duplicate folder name (Failure)

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:210)

at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:206)

at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:126)

at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:112)

at com.zimbra.cs.mailclient.imap.ImapConnection.create(ImapConnection.java:210)

at com.zimbra.cs.datasource.imap.RemoteFolder.create(RemoteFolder.java:53)

at com.zimbra.cs.datasource.imap.ImapFolderSync.createRemoteFolder(ImapFolderSync.java:239)

at com.zimbra.cs.datasource.imap.ImapFolderSync.createRemoteFolderAndTracker(ImapFolderSync.java:213)

at com.zimbra.cs.datasource.imap.ImapFolderSync.syncFolder(ImapFolderSync.java:201)

at com.zimbra.cs.datasource.imap.ImapSync.syncLocalFolders(ImapSync.java:305)

at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:234)

at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:164)

at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:136)

at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)

at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:53)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)

at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)

at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)

at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)

at java.util.TimerThread.mainLoop(Timer.java:512)

at java.util.TimerThread.run(Timer.java:462)
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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

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com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Emails to keep' disabled due to maximum number of per-item errors exceeded

ExceptionId:sync-mbox-emma.southcombe1988@gmail.com:1384203454298:c16332542c4788a5

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)

at com.zimbra.cs.datasource.imap.ImapFolderSync.incrementTotalErrors(ImapFolderSync.java:1178)

at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessageFailed(ImapFolderSync.java:1169)

at com.zimbra.cs.datasource.imap.ImapFolderSync.moveMessage(ImapFolderSync.java:1013)

at com.zimbra.cs.datasource.imap.ImapFolderSync.moveMessages(ImapFolderSync.java:979)

at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:323)

at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:326)

at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:239)

at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:164)

at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:136)

at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)

at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:53)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)

at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)

at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)

at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)

at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)

at java.util.TimerThread.mainLoop(Timer.java:512)

at java.util.TimerThread.run(Timer.java:462)
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z000
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Posts: 67
Joined: Sat Sep 13, 2014 3:00 am

Error Reports when syncing

Postby z000 » Sun Jan 11, 2015 4:25 pm

i installed zimbra desktop today and got similar error messages
z000
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Posts: 67
Joined: Sat Sep 13, 2014 3:00 am

Error Reports when syncing

Postby z000 » Tue Jan 20, 2015 3:16 pm

So.... does zimbra customer support actually exist? seems like this is a serious issue, and yet no comments from customer support to actually help the matter.
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jorgedlcruz
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Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Error Reports when syncing

Postby jorgedlcruz » Wed Jan 21, 2015 10:48 am

Hi did you try with the last Zimbra Desktop Release, 7.2.5? http://www.zimbra.com/downloads/zimbra-desktop


Let us know if helps.



Best regards

Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
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jorgedlcruz
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Error Reports when syncing

Postby jorgedlcruz » Wed Jan 21, 2015 10:50 am

z000,

Let us know your Zimbra Desktop version, and copy the error please. How many accounts you have? With which type of account you have the problem?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
z000
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Posts: 67
Joined: Sat Sep 13, 2014 3:00 am

Error Reports when syncing

Postby z000 » Wed Jan 21, 2015 11:29 am

yes, I believe so. zimbra desktop 7.2.5 GA (build 12038)
z000
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Posts: 67
Joined: Sat Sep 13, 2014 3:00 am

Error Reports when syncing

Postby z000 » Wed Jan 21, 2015 9:16 pm

here is the newest error message:





Product name: Zimbra Desktop

Product version: 7.2.5

Build ID: 12038

Release type: GA

OS Platform: Windows 7 x86 6.1

Time of event: 2015-01-21 13:01:54

Error type: zclient.IO_ERROR

Item ID: 1

Error summary: Sync failed due to IOException for the following items

Items will be retried on next sync

Item Id: 1073744010 Message: PushChanges.sync





Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

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com.zimbra.common.zclient.ZClientException: Connection reset by peer: socket write error

ExceptionId:sync-mbox-edited@mrmail.com:1421866907823:be7d53bbea27b9ec

Code:zclient.IO_ERROR

at com.zimbra.common.zclient.ZClientException.IO_ERROR(ZClientException.java:45)

at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStream(ZMailbox.java:1921)

at com.zimbra.cs.mailbox.PushChanges.uploadMessage(PushChanges.java:472)

at com.zimbra.cs.mailbox.PushChanges.syncMessage(PushChanges.java:1268)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:306)

at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:195)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:168)

at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)

at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)

Caused by: java.net.SocketException: Connection reset by peer: socket write error

at java.net.SocketOutputStream.socketWrite0(Native Method)

at java.net.SocketOutputStream.socketWrite(Unknown Source)

at java.net.SocketOutputStream.write(Unknown Source)

at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuffer(Unknown Source)

at com.sun.net.ssl.internal.ssl.OutputRecord.write(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecordInternal(Unknown Source)

at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecord(Unknown Source)

at com.sun.net.ssl.internal.ssl.AppOutputStream.write(Unknown Source)

at java.io.BufferedOutputStream.write(Unknown Source)

at org.apache.commons.httpclient.methods.InputStreamRequestEntity.writeRequest(InputStreamRequestEntity.java:171)

at org.apache.commons.httpclient.methods.EntityEnclosingMethod.writeRequestBody(EntityEnclosingMethod.java:499)

at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2114)

at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)

at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)

at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

at com.zimbra.common.httpclient.HttpClientUtil.executeMethod(HttpClientUtil.java:53)

at com.zimbra.common.httpclient.HttpClientUtil.executeMethod(HttpClientUtil.java:39)

at com.zimbra.cs.zclient.ZMailbox.uploadContentAsStream(ZMailbox.java:1911)

... 10 more



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jorgedlcruz
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Error Reports when syncing

Postby jorgedlcruz » Fri Jan 23, 2015 6:28 am

Hi z000,

What kind of account you have? IMAP, Zimbra, Gmail, Yahoo!, etc.?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
z000
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Posts: 67
Joined: Sat Sep 13, 2014 3:00 am

Error Reports when syncing

Postby z000 » Fri Jan 23, 2015 10:57 am

It seems like in this case, the error is related to the @mrmail.com email address? If that is true, mrmail is a zimbra provider, and the email came as part of the zimbra package from that company. they issue you a @mrmail.com email address. I also have a pop3 account from my own personal domain set up with zimbra desktop.
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jorgedlcruz
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Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Error Reports when syncing

Postby jorgedlcruz » Fri Jan 23, 2015 11:08 am

Hi z000,


sometimes you can have some timeout, etc. In this case the error is:


Error type: zclient.IO_ERROR

Item ID: 1

Error summary: Sync failed due to IOException for the following items

Items will be retried on next sync

Item Id: 1073744010 Message: PushChanges.sync


So in the next sync can works without problem, do you have more problems like this, are always with the same Item ID? Maybe mrmail can help you too if is always failing with this Item Id, maybe is a mail too big, etc. Let us know if you have problems with the same ID.


Best regards

Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/

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