Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

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molina470
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Joined: Sat Sep 13, 2014 3:26 am

Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby molina470 » Thu Nov 21, 2013 3:23 am

HI THERE,
I HAVE A HUGE PROBLEM. MY ZIMBRA STOP DELIVERING EMAIL'S BECAUSE I THINK, ANTIVIRUS IS DOWN.
I ALREADY TRY TO UPDATE CLAMAV AND I HAVE 0.96 VERSION, ALL THE 3 FILES ARE UPDATED.
I ALREADY HAVE 200.000 MESSAGES IN 2 DAYS.
WHAT SHOULD I DO? I'M NEW ON ZIMBRA.
THANKS IN ADVANCE.

snaps.doc



phoenix
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Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby phoenix » Thu Nov 21, 2013 4:49 am

[quote]I HAVE A HUGE PROBLEM. MY ZIMBRA STOP DELIVERING EMAIL'S BECAUSE I THINK, ANTIVIRUS IS DOWN.
I ALREADY TRY TO UPDATE CLAMAV AND I HAVE 0.96 VERSION, ALL THE 3 FILES ARE UPDATED.
I ALREADY HAVE 200.000 MESSAGES IN 2 DAYS.
WHAT SHOULD I DO? I'M NEW ON ZIMBRA.[/QUOTE]YOUR CURRENT VERSION OF ZIMBRA IS NO LONGER SUPPORTED, WHY ARE YOU NOT ON A MORE RECENT RELEASE? YOU NEED TO LOOK IN THE "LOG FILES TO SEE THE REASON THAT IS CAUSING THE PROBLEM FOR A/V NOT RUNNING. THERE ARE ALSO THREADS IN THE FORUMS ON THIS TOPIC IF YOU'D ALSO LIKE TO TAKE A LOOK AT THOSE.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
molina470
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Joined: Sat Sep 13, 2014 3:26 am

Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby molina470 » Thu Nov 21, 2013 5:23 am

Thanks in advance for you reply.
The reason of old version i realy cant anser that. It's a new team (2 pax). No one is a
Can i Upgrade Zimbra to the last version?
Thanks
phoenix
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Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby phoenix » Thu Nov 21, 2013 5:27 am

[quote user="molina470"]Can i Upgrade Zimbra to the last version?[/QUOTE]Yes, you can certainly do that but I wouldn't recommend upgrading ZCS to solve any problem. An upgrade needs to be planned and you should read the Release Notes to confirm which interim versions (you may) need to upgrade to before the final version - in addition you may need to upgrade hardware as the current versions (ZCS 8) are only supported on 64bit platforms.
You need to resolve this problem first, what's in the log files?
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
molina470
Posts: 5
Joined: Sat Sep 13, 2014 3:26 am

Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby molina470 » Thu Nov 21, 2013 5:50 am

OK. Fix the problem, then upgrade system.
Log files: (Lots of SPAM, i think)
Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/cleanup[14860]: 23EFA48866D: message-id=

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 8D9E71D8ACF0: to=, relay=none, delay=2610, delays=2061/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/cleanup[14528]: EECEE48866C: message-id=

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 7B3F11689545: to=, relay=none, delay=26415, delays=25866/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)

Nov 21 06:31:18 mail postfix/qmgr[12492]: 2F0D117897DC: to=, relay=none, delay=23301, delays=22752/549/0/0, dsn=4.3.0, status=deferred (mail transport unavailable)
molina470
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Joined: Sat Sep 13, 2014 3:26 am

Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby molina470 » Thu Nov 21, 2013 9:42 am

Hello again,
Since the 1st initial problema was with AV, I'm trying to install 0.98 version but getting serious problems...
phoenix
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Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby phoenix » Thu Nov 21, 2013 10:08 am

[quote user="molina470"]Since the 1st initial problema was with AV, I'm trying to install 0.98 version but getting serious problems...[/QUOTE]I've already said you shouldn't upgrade software (any software) to try and fix a problem. Why do you think an upgrade will fix the problem? You need to look in the log files and see what the exact error is when you start ZCS.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
molina470
Posts: 5
Joined: Sat Sep 13, 2014 3:26 am

Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby molina470 » Fri Nov 22, 2013 5:18 am

[quote user="10330phoenix"]I've already said you shouldn't upgrade software (any software) to try and fix a problem. Why do you think an upgrade will fix the problem? You need to look in the log files and see what the exact error is when you start ZCS.[/QUOTE]
Hi there,
Problem SOLVED.
The executable ClamAV was missing.. dont ask why.... We have reinstaled CLAMAV 0.96
The big error was in MTA Trusted Networks: I only have my External IP, and 127.0.0.1
When i put my External IP/32 and 127.0.0.1/32 It worked in the second.
Thanks for all, especial BILL.
phoenix
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Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby phoenix » Fri Nov 22, 2013 5:23 am

I'm glad you've fixed the problem, now you can plan your upgrade to a more recent version. :)
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
umarzuki
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Zimbra 5.0.2 not delivering mail - Antivirus is DOWN

Postby umarzuki » Fri Nov 22, 2013 5:28 am

I remembered having this issue with clamav around 2010. Maybe you could try setup external antispam and antivirus?
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