Desktop briefcase is not liking revisions

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novalindgren
Posts: 15
Joined: Tue Jan 20, 2015 10:23 am

Desktop briefcase is not liking revisions

Postby novalindgren » Tue Jan 20, 2015 10:33 am

Hello,


I've a issue where the webmail is working great no problems at all but the Zimbra Desktop Client briefcase does not sync some files.



Zimbra Desktop Client. 7.2.5


Zimbra OSE 8.5.0



In the webmail client I have 4 files:


file1.doc (rev.6)


file2.doc (rev. 20)


file3.doc (rev. 4)


file4.doc (rev. 9)


All files created by me and edited by two other users.


In the desktop client I have the following:


file1.doc (rev. 3)


If I remove this file, file1.doc (rev. 6) will be removed from the webmail client.


file2.doc, file3.doc and file4.doc is not showing up at all.



The files location is:


Briefcase -> Folder



I haven't tried that much to correct the error to be honest, I don't want to mess anything up since they work with this files daily, none of the file are checked out at the moment though.


I tried to update Java by replaceing the JRE directory without any success.


It just feels like the Desktop Client doesn't like other users checkouts but thats just a wild guess.


Any ideas whats causing this issue?



Thank you!




novalindgren
Posts: 15
Joined: Tue Jan 20, 2015 10:23 am

Desktop briefcase is not liking revisions

Postby novalindgren » Tue Jan 20, 2015 10:57 am

Found these errors:

Product name: Zimbra Desktop

Product version: 7.2.5

Build ID: 12038

Release type: GA

OS Platform: Windows 8 x86 6.2

Time of event: 2015-01-20 17:15:30

Error type: mail.CANNOT_LOCK

Item ID: 1239

Error summary: document sync failed



Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

----------------------------------------------------------------------------



com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239

ExceptionId:sync-mbox-xxx@domain.com:1421770530794:550b767a81c52f47

Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")

at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)

at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:881)

at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)

at com.zimbra.cs.mailbox.InitialSync.syncAllDocumentsInFolder(InitialSync.java:1430)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:298)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)

at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:380)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:313)

at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:202)

at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:187)

at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)

at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)



Product name: Zimbra Desktop

Product version: 7.2.5

Build ID: 12038

Release type: GA

OS Platform: Windows 8 x86 6.2

Time of event: 2015-01-20 17:18:32

Error type: mail.CANNOT_LOCK

Item ID: 1239

Error summary: document sync failed



Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION

----------------------------------------------------------------------------



com.zimbra.cs.mailbox.MailServiceException: cannot lock item: 1239

ExceptionId:sync-mbox-xxx@domain.com:1421770712256:550b767a81c52f47

Code:mail.CANNOT_LOCK Arg:(itemId, IID, "1239") Arg:(acctId, ACCTID, "d347634f-3d51-47b3-85fb-9caf45597627")

at com.zimbra.cs.mailbox.MailServiceException.CANNOT_LOCK(MailServiceException.java:518)

at com.zimbra.cs.mailbox.Document.lock(Document.java:300)

at com.zimbra.cs.mailbox.ZcsMailbox.lock(ZcsMailbox.java:888)

at com.zimbra.cs.mailbox.InitialSync.syncDocument(InitialSync.java:1645)

at com.zimbra.cs.mailbox.DeltaSync.syncDocuments(DeltaSync.java:1016)

at com.zimbra.cs.mailbox.DeltaSync.syncItems(DeltaSync.java:273)

at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:210)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:124)

at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:89)

at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:192)

at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)

at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMailbox.java:105)

at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)

at java.util.TimerThread.mainLoop(Unknown Source)

at java.util.TimerThread.run(Unknown Source)
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Desktop briefcase is not liking revisions

Postby jorgedlcruz » Wed Jan 21, 2015 10:55 am

Hi novalindgren,

Do the Files or the Folder any special character? Or just regular name?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
novalindgren
Posts: 15
Joined: Tue Jan 20, 2015 10:23 am

Desktop briefcase is not liking revisions

Postby novalindgren » Thu Jan 22, 2015 3:51 am

Hi Jorge,



I can't see any use of special chars in the folder name, the files have some space in their filename but no special characters.



I found out that the user that have been editing the files have a "Ã…" in their lastname.

Could this be the causing the error?



Thanks
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Desktop briefcase is not liking revisions

Postby jorgedlcruz » Thu Jan 22, 2015 3:58 am

Hi novalindgren,

Please change the character for other like A, only for test and let us know.



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
novalindgren
Posts: 15
Joined: Tue Jan 20, 2015 10:23 am

Desktop briefcase is not liking revisions

Postby novalindgren » Thu Jan 22, 2015 4:11 am

I will try the above later today and get back to you :)
User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2769
Joined: Thu May 22, 2014 4:47 pm

Desktop briefcase is not liking revisions

Postby jorgedlcruz » Fri Jan 23, 2015 6:23 am

Hi novalindgren,

Can you please share your feedback?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/

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