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remote server problem

Posted: Tue May 05, 2015 11:00 am
by nclifford

Running desktop and laptop on Win7 64 bit home, with anIMAP account.  Everything fine until a day ago. Desktop no longer syncs and iI get "failure communicating with remote server." However, laptop in the same LAN works fine. Messages sent from the desktop also seem to travel fine, showing as "sent" on the desktop and also on laptop and also on separate gmail account.


Perhaps the easiest way to fix this is to uninstall Zimbra desktop and reinstall it with the same account settings as before.



Here's the information:



Failure communicating with remote server. Please try again later.

Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-clifford@middlebury.edu:1430840300123:c178093191e9242d
Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:169)
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:136)
    at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:100)
    at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
    at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:439)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:478)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:406)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Inbox/Recovery' failed
ExceptionId:sync-mbox-clifford@middlebury.edu:1430840300123:c178093191e9242d
Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:388)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:329)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:239)
    at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:164)
    ... 10 more
Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendRequest(ImapConnection.java:498)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(ImapRequest.java:95)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:111)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSelectOrExamine(ImapConnection.java:205)
    at com.zimbra.cs.mailclient.imap.ImapConnection.select(ImapConnection.java:192)
    at com.zimbra.cs.datasource.imap.RemoteFolder.select(RemoteFolder.java:198)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:269)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:326)
    ... 12 more

If issue persists please post description and debug information here


Many thanks for any help you might be able to give.



nclifford