[SOLVED] Error after ZD update on mac

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
madurinn
Posts: 4
Joined: Tue Oct 11, 2016 5:07 pm

[SOLVED] Error after ZD update on mac

Postby madurinn » Tue Oct 11, 2016 5:17 pm

Hi,

i just updated my ZD and now i get an error

(javascript Application)

Couldn´t access Zimbra Desktop server. If issue persist after reinstall, please check logs for error and report to "here" :)

I have reinstalled, restarted and all the basics.

Do you have a clue on what i can try to do ?


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Error after ZD update on mac

Postby PriteshGajjar » Tue Oct 11, 2016 5:29 pm

What was older version?
Which Mac OS you are running on?
Do you upgraded version of Java?
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Error after ZD update on mac

Postby PriteshGajjar » Tue Oct 11, 2016 5:35 pm

It would be also good if you can upload snapshot of javascript error.
madurinn
Posts: 4
Joined: Tue Oct 11, 2016 5:07 pm

Re: Error after ZD update on mac

Postby madurinn » Tue Oct 11, 2016 8:57 pm

I have macOS Sierra,

I had the latest Zimbra Desktop and it just offered me an update which i accepted. I recently fixed an Java error on the Zimbra (after i updated to macOS sierra), fixed it after following these instructions https://www.ilger.com/blog/430-zimbra-j ... pitan.html (translated to english of course :))

The thread wont allow me to attach the image, maybe you can see it here, https://scontent-arn2-1.xx.fbcdn.net/v/ ... e=57FFD5F3
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Error after ZD update on mac

Postby PriteshGajjar » Tue Oct 11, 2016 9:45 pm

Try exiting an application, after exiting enter command #jps to confirm Java process is also exited. If you see Java process related to Zimbra, kill that and then relaunch ZD.
And what output you get on #java -version
madurinn
Posts: 4
Joined: Tue Oct 11, 2016 5:07 pm

Re: Error after ZD update on mac

Postby madurinn » Wed Oct 12, 2016 8:09 am

hi and thanks for all the assistance, maybe i am not doing this correctly but this command #jps does not work.

could you maybe be so kind to guide me through this ;)
madurinn
Posts: 4
Joined: Tue Oct 11, 2016 5:07 pm

Re: Error after ZD update on mac

Postby madurinn » Wed Oct 12, 2016 8:20 am

i managed to fix this with downloading jdk-8u101-macosx-x64 from oracle. which is strange because i needed to delete that the other day and use the java for apple that is here (https://support.apple.com/kb/dl1572?locale=en_US)

thanks for all the help
christinakaufmann
Posts: 3
Joined: Tue Oct 18, 2016 9:51 am

Re: Error after ZD update on mac

Postby christinakaufmann » Tue Oct 18, 2016 9:55 am

I face the same problem. After downloading the update, I cannot access Zimbra desktop any longer! I downloaded Java as this seemed to help the other person. In my case, it didn't solve the problem. I restarted my Macbook also several times.

I need Zimbra for my job and I am desperate. :-( What can I do?????

This is the message I receive all the time:

Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.

Return to “Error Reports”

Who is online

Users browsing this forum: No registered users and 2 guests