Importing a large file does not complete

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freecorvette
Posts: 1
Joined: Tue Nov 22, 2016 8:01 pm

Importing a large file does not complete

Postby freecorvette » Tue Nov 22, 2016 8:08 pm

I have successfully synced a large Yahoo account and then exported everything to one tgz file (about 15GB).
Then, I wanted to import this large file into another account.
The "starting import" notice appears, but then nothing happens. I even let it open for several days, in case some background process was really taking place but not, it seems that right after clicking the import button, it crashes, probably because of the big file size.

My question is whether there is a way to sync such large accounts using Zimbra Desktop.

Thanks!


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Importing a large file does not complete

Postby PriteshGajjar » Wed Nov 23, 2016 10:09 am

Do you see any error/exception in logs?
Log location : C:\Users\<User>\AppData\Local\Zimbra Desktop\log\zdesktop.log
Rampage57
Posts: 2
Joined: Mon Dec 19, 2016 12:32 pm

Re: Importing a large file does not complete

Postby Rampage57 » Mon Dec 19, 2016 12:36 pm

I get this error as well

2016-12-09 13:19:30,845 INFO [btpool0-5] [] SoapEngine - handler exception
com.zimbra.common.service.RemoteServiceException: https://mail.hidden.ca/service/soap/
ExceptionId:btpool0-5:1481307570843:ed859e8654f5a4f7
Code:remote.UNKNOWN_HOST
at com.zimbra.common.service.RemoteServiceException.UNKNOWN_HOST(RemoteServiceException.java:68)
at com.zimbra.common.service.RemoteServiceException.doConnectionFailures(RemoteServiceException.java:155)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:600)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:588)
at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:583)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:520)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailbox.java:425)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:362)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:295)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:287)
at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:752)
at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:725)
at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: java.net.UnknownHostException: mail.hidden.ca
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)
at com.zimbra.common.net.CustomSSLSocket.connect(CustomSSLSocket.java:292)
at com.zimbra.common.net.ProtocolSocketFactoryWrapper.createSocket(ProtocolSocketFactoryWrapper.java:46)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:594)
... 37 more
2016-12-09 13:19:40,028 DEBUG [btpool0-5] [] request - <AuthRequest deviceTrusted="false" xmlns="urn:zimbraAccount"><account by="name">hidden@hidden.ca</account><password>*</password><prefs/><attrs/></AuthRequest>
2016-12-09 13:19:40,028 INFO [btpool0-5] [] SoapEngine - handler exception
com.zimbra.common.service.RemoteServiceException: http://mail.hidden.ca/service/soap/
ExceptionId:btpool0-5:1481307580028:ed859e8654f5a4f7
Code:remote.UNKNOWN_HOST
at com.zimbra.common.service.RemoteServiceException.UNKNOWN_HOST(RemoteServiceException.java:68)
at com.zimbra.common.service.RemoteServiceException.doConnectionFailures(RemoteServiceException.java:155)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:600)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:588)
at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:583)
at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:520)
at com.zimbra.cs.zclient.ZMailbox.<init>(ZMailbox.java:425)
at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:362)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:295)
at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:287)
at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:752)
at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:725)
at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: java.net.UnknownHostException: mail.hidden.ca
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at com.zimbra.common.net.ProtocolSocketFactoryWrapper.createSocket(ProtocolSocketFactoryWrapper.java:46)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:594)
... 37 more
Rampage57
Posts: 2
Joined: Mon Dec 19, 2016 12:32 pm

Re: Importing a large file does not complete

Postby Rampage57 » Fri Jan 06, 2017 6:20 pm

Is there any update on this?

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