Zimbra Desktop Not Synching (error log posted)

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
fdeleon101
Posts: 1
Joined: Tue Feb 07, 2017 2:22 pm

Zimbra Desktop Not Synching (error log posted)

Postby fdeleon101 » Tue Feb 07, 2017 2:26 pm

com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 502 Bad Gateway
ExceptionId:sync-timer-gal:1486477178194:fdb21e7d2a68ab76
Code:service.PROXY_ERROR Arg:(url, STR, "http://email.co.hidalgo.tx.us/service/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:323)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:690)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:652)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:647)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:640)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:636)
at com.zimbra.cs.mailbox.ZcsMailbox.getAuthToken(ZcsMailbox.java:177)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:663)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:652)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:647)
at com.zimbra.cs.mailbox.GalSync.syncGal(GalSync.java:358)
at com.zimbra.cs.mailbox.GalSync.sync(GalSync.java:263)
at com.zimbra.cs.mailbox.GalSync.runTask(GalSync.java:223)
at com.zimbra.cs.mailbox.GalSync$1.run(GalSync.java:120)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)


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vavai
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Posts: 135
Joined: Thu Nov 14, 2013 2:41 pm
Location: Indonesia
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Re: Zimbra Desktop Not Synching (error log posted)

Postby vavai » Tue Feb 07, 2017 4:38 pm

Hi,

fdeleon101 wrote:com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 502 Bad Gateway
ExceptionId:sync-timer-gal:1486477178194:fdb21e7d2a68ab76
Code:service.PROXY_ERROR Arg:(url, STR, "http://email.co.hidalgo.tx.us/service/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:323)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:690)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:652)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:647)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:640)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:636)
at com.zimbra.cs.mailbox.ZcsMailbox.getAuthToken(ZcsMailbox.java:177)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:663)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:652)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMailbox.java:647)
at com.zimbra.cs.mailbox.GalSync.syncGal(GalSync.java:358)
at com.zimbra.cs.mailbox.GalSync.sync(GalSync.java:263)
at com.zimbra.cs.mailbox.GalSync.runTask(GalSync.java:223)
at com.zimbra.cs.mailbox.GalSync$1.run(GalSync.java:120)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)



Error 502 usually related with server side, an error with backend mailbox server. If you have proxy in front of mailbox server, take a look on connection and port communication between mailbox and proxy server.
count.blues
Posts: 1
Joined: Fri Mar 10, 2017 3:03 am

Re: Zimbra Desktop sent Items Not Synching (error log posted)

Postby count.blues » Fri Mar 10, 2017 5:58 am

Product name: Zimbra Desktop
Product version: 7.2.8
Build ID: 12102
Release type: GA
OS Platform: Windows 10 amd64 10.0
Time of event: 2017-03-09 15:03:50
Error type: CREATE failed: Folder name is reserved.
Item ID: 5
Error summary: Synchronization of folder 'Sent Items' disabled due to error: Unable to create remote folder

----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=39):
----------------------------------------------------------------------------

Failed request: C05 CREATE "Sent Items"

----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.cs.mailclient.CommandFailedException: CREATE failed: Folder name is reserved.
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:210)
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(ImapRequest.java:206)
at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:126)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:112)
at com.zimbra.cs.mailclient.imap.ImapConnection.create(ImapConnection.java:210)
at com.zimbra.cs.datasource.imap.RemoteFolder.create(RemoteFolder.java:53)
at com.zimbra.cs.datasource.imap.ImapFolderSync.createRemoteFolder(ImapFolderSync.java:239)
at com.zimbra.cs.datasource.imap.ImapFolderSync.createRemoteFolderAndTracker(ImapFolderSync.java:213)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncFolder(ImapFolderSync.java:201)
at com.zimbra.cs.datasource.imap.ImapSync.syncLocalFolders(ImapSync.java:305)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:234)
at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:164)
at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:136)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:101)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:410)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:449)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:377)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:279)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

----------------------------------------------------------------------------
skincaid007
Posts: 2
Joined: Thu Apr 27, 2017 1:18 am

Re: Zimbra Desktop Not Synching (error log posted)

Postby skincaid007 » Sun Apr 30, 2017 9:58 pm

Hi -

I am getting this samer error. Was there a resolution?

Thanks.

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