out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
JoeG
Posts: 7
Joined: Sat May 13, 2017 10:11 pm

out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

Postby JoeG » Sat May 13, 2017 10:21 pm

The last time this particular IMAP account was able to sync was on May 5. It could be as a result of upgrading to 7.3 but I just don't remember the sequence of events. Anyway this account has been syncing fine for at least 8 years and nothing about the account has changed. Any help appreciated:

Failure communicating with remote server. Please try again later.
Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:btpool0-349:1494712587123:edaf2d0d9fe5701a
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:254)
at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:169)
at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:136)
at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:101)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:317)
at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:277)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:410)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:449)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Trash' failed
ExceptionId:btpool0-349:1494712587123:edaf2d0d9fe5701a
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:254)
at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:388)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:329)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:239)
at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:164)
... 34 more
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendRequest(ImapConnection.java:498)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(ImapRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSelectOrExamine(ImapConnection.java:205)
at com.zimbra.cs.mailclient.imap.ImapConnection.select(ImapConnection.java:192)
at com.zimbra.cs.datasource.imap.RemoteFolder.select(RemoteFolder.java:198)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:269)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:326)
... 36 more


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

Postby PriteshGajjar » Mon May 15, 2017 3:40 am

Looks like it's failing while syncing 'Trash' folder. Are you able to login from Web client using this account? Can you empty Trash folder and try out again.
JoeG
Posts: 7
Joined: Sat May 13, 2017 10:11 pm

Re: out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

Postby JoeG » Tue May 16, 2017 12:21 am

Looks like it's failing while syncing 'Trash' folder. Are you able to login from Web client using this account? Can you empty Trash folder and try out again.


I am able to access it using webmail. It does not have a folder named 'Trash' but a folder is named 'Deleted Items' and another is named 'Junk Mail'. not sure if the folder name would have anything to do with it but I just emptied them both.
JoeG
Posts: 7
Joined: Sat May 13, 2017 10:11 pm

Re: out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

Postby JoeG » Tue May 16, 2017 12:30 am

Wow!! After fighting with this for 10 days you fixed it!!! I emptied the 'Deleted Items' folder and the 'Junk Mail' folder on the server and then on my ZD list I emptied the "Trash" folder for that account and suddenly it started working. Thanks much!!!! :D
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: out of 10 Email inboxes 1 not syncing (Log posted) ZD 7.3

Postby PriteshGajjar » Tue May 16, 2017 6:28 am

Great!! Good to hear that.

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