Cannot connect to ZCS server account

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Bhanu
Posts: 1
Joined: Tue May 30, 2017 9:25 am

Cannot connect to ZCS server account

Postby Bhanu » Tue May 30, 2017 9:44 am

Hi,

I try to access my zimbra account (ZCS 8.7.5) through zimbra desktop 7.3.
Latest java (1.8.0_131) installed.
Selinux firewall is disabled.

See error...

Cannot connect to "http://mail1.fes.org.in/service/soap/". Please check host/port and network connectivity.
Display error details
com.zimbra.common.soap.SoapFaultException: http://mail1.fes.org.in/service/soap/ ExceptionId:com.zimbra.common.service.RemoteServiceException: http://mail1.fes.org.in/service/soap/ ExceptionId:btpool0-11:1496136731544:6421084cba607388 Code:remote.CONNECT_FAILURE at com.zimbra.common.service.RemoteServiceException.CONNECT_FAILURE(RemoteServiceException.java:80) at com.zimbra.common.service.RemoteServiceException.doConnectionFailures(RemoteServiceException.java:163) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:600) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:588) at com.zimbra.cs.zclient.ZMailbox.invokeJaxb(ZMailbox.java:583) at com.zimbra.cs.zclient.ZMailbox.authByPassword(ZMailbox.java:520) at com.zimbra.cs.zclient.ZMailbox.(ZMailbox.java:425) at com.zimbra.cs.zclient.ZMailbox.getMailbox(ZMailbox.java:362) at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:295) at com.zimbra.cs.account.offline.OfflineProvisioning.newZMailbox(OfflineProvisioning.java:287) at com.zimbra.cs.account.offline.OfflineProvisioning.createSyncAccount(OfflineProvisioning.java:752) at com.zimbra.cs.account.offline.OfflineProvisioning.createAccount(OfflineProvisioning.java:725) at com.zimbra.cs.service.admin.CreateAccount.handle(CreateAccount.java:64) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: java.net.ConnectException: Connection refused: connect at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method) at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.zimbra.common.net.ProtocolSocketFactoryWrapper.createSocket(ProtocolSocketFactoryWrapper.java:46) at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707) at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361) at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387) at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:243) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.cs.zclient.ZMailbox.invoke(ZMailbox.java:594) ... 37 more Code:remote.CONNECT_FAILURE at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:354) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:313) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:260) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:164) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:407) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:393) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:342) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:350) at com.zimbra.cs.account.soap.SoapProvisioning.createAccount(SoapProvisioning.java:493) at com.zimbra.cs.offline.jsp.JspProvStub.createOfflineAccount(JspProvStub.java:94) at com.zimbra.cs.offline.jsp.ZmailBean.doRequest(ZmailBean.java:168) at com.zimbra.cs.offline.jsp.FormBean.doRequest(FormBean.java:153) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.sun.el.parser.AstFunction.getValue(AstFunction.java:127) at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206) at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:1001) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_6(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_0(Unknown Source) at org.apache.jsp.desktop.accsetup_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:109) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:389) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:486) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:380) at javax.servlet.http.HttpServlet.service(HttpServlet.java:814) at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:64) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:79) at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:239) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585) at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415) at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

Can any one help me..

Thanks in advance.


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Cannot connect to ZCS server account

Postby PriteshGajjar » Tue Jun 13, 2017 9:30 am

Are you able to connect through webmail client?
jimmy405
Posts: 2
Joined: Tue Jun 13, 2017 9:24 am

SMTP Protocol Error: Authentication Not enabled

Postby jimmy405 » Tue Jun 13, 2017 9:35 am

I am using Zimbra Release 8.6.0_GA_1153.RHEL7_64_20141215151110 RHEL7_64 FOSS edition. When i am trying to connect with SMTP Diag Tool its giving error as described below:

Connecting to mail server.
Connected.
220 xxx.xxxx.com ESMTP Postfix
EHLO xxxxx
250-xxx.xxxx.com
250-PIPELINING
250-SIZE 44040192
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN
AUTH LOGIN
503 5.5.1 Error: authentication not enabled
Forcing disconnection from SMTP server.
QUIT
221 2.0.0 Bye
Disconnected.

Error: SMTP protocol error. 503 5.5.1 Error: authentication not enabled.
Failed to send message

Please help me to resolve this issue.
User avatar
DualBoot
Outstanding Member
Outstanding Member
Posts: 663
Joined: Mon Apr 18, 2016 8:18 pm
Location: Earth
ZCS/ZD Version: ZCS FLOSS - 8.7.11 Mutli servers

Re: Cannot connect to ZCS server account

Postby DualBoot » Tue Jun 13, 2017 1:39 pm

Try telnet on HTTP/S remote server port , Zimbra Desktop does not use, according to your log, SMTP connexion.

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