Unable to Unmarshal

Need some help getting Zimbra Desktop set up and working?
akintemel
Posts: 43
Joined: Sat Sep 13, 2014 1:24 am

Unable to Unmarshal

Postby akintemel » Fri Feb 04, 2011 5:41 am

Hi ,
I install Zdesktop7 beta1 on snow leopard 10.6.6 version.When i add new account i get this error :
service.FAILURE: system failure: Unable to unmarshal response for AuthResponse
and i try to add some others acount this time work good.But just one account i get this error.
What is the problem.Colud you help me please.
PS: Acount Type is Zimbra


17416jflanigan
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Unable to Unmarshal

Postby 17416jflanigan » Fri Feb 04, 2011 2:18 pm

What version of ZCS are you connecting to? Does it work for you with other ZCS accounts; or is this the only one you have tried?
If you take a look at zdesktop.log there might be more details. If you can post the entries surrounding your error it may help.
akintemel
Posts: 43
Joined: Sat Sep 13, 2014 1:24 am

Unable to Unmarshal

Postby akintemel » Mon Feb 07, 2011 3:10 am

[quote user="17416jflanigan"]What version of ZCS are you connecting to? Does it work for you with other ZCS accounts; or is this the only one you have tried?
If you take a look at zdesktop.log there might be more details. If you can post the entries surrounding your error it may help.[/QUOTE]


i got nothing in log file ..just one account i can not add on zdesktop 7 beta .
tfylling
Posts: 12
Joined: Sat Sep 13, 2014 1:50 am

Unable to Unmarshal

Postby tfylling » Wed Feb 09, 2011 2:56 am

I have experienced exactly the same thing trying to add an account from ZCS 7.0 in Zimbra Desktop 7.0 beta on two different windows machines (64 bit windows 7 Enterprise & Premium). It connects fine on the linux version. Also a few of my colleagues have set it up on windows (same versions) with no problem at all. One of my computers has had ZD 2.0.1 installed previously, but the other has not.
Log entry since last shutdown from my AppData log (name and email has been replaced):

[QUOTE]

2011-02-09 08:35:42,037 DEBUG [main] [] offline - DB migration check started...

2011-02-09 08:35:42,039 DEBUG [main] [] offline - DB migration done

2011-02-09 08:35:42,039 DEBUG [main] [] offline - zimbra db optimize started...

2011-02-09 08:35:42,049 DEBUG [main] [] offline - zimbra db optimize done

2011-02-09 08:35:42,522 INFO [main] [] extensions - Loading extensions from C:Program Files (x86)imbraimbra Desktoplibext

2011-02-09 08:35:42,522 INFO [main] [] extensions - Initializing extensions

2011-02-09 08:35:42,546 DEBUG [main] [] offline - Deploying new zimlets...

2011-02-09 08:35:42,546 DEBUG [main] [] offline - Zimlets deployment done.

2011-02-09 08:35:42,583 INFO [main] [] extensions - Post-Initializing extensions

2011-02-09 08:35:42,795 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.

2011-02-09 08:35:42,965 INFO [main] [] log - No Transaction manager found - if your webapp requires one, please configure one.

2011-02-09 08:35:43,020 INFO [main] [] log - Started SelectChannelConnector@127.0.0.1:55681

2011-02-09 08:35:43,069 INFO [sync-manager-init] [] offline - service port is ready.

2011-02-09 08:35:43,358 INFO [btpool0-1] [] extensions - Loading extensions from C:Program Files (x86)imbraimbra Desktoplibext

2011-02-09 08:35:47,709 INFO [backup-timer] [] offline - Auto-Backup Disabled

2011-02-09 08:36:03,101 DEBUG [btpool0-3] [] request - something@domain.com*

2011-02-09 08:36:03,323 DEBUG [btpool0-3] [] response - 0_a0c4823900956874e9c8dba5a09930dd43c497c9_69643d33363a65346662636235612d373633652d343932622d383833332d6363353262666534366530333b6578703d31333a313239373431333230373433343b747970653d363a7a696d6272613b172800000FALSEFALSETRUEFALSETRUETRUETRUEincludeBodyTRUETimes New RomanTRUETRUEtext30sTRUETRUElistTRUETRUETRUE-PT15MFALSETRUE525TRUEdefaultTRUE7ddateDescFALSE10FALSEFALSEFALSETRUEFALSEFALSEFALSEFALSETRUE8TRUEFALSEnextdedupeNoneTRUEMy NameTRUEworkWeekTRUE0>FALSEoutlookTRUETRUETRUEFALSEbottom0TRUE50conversationFALSEsentTRUETRUETRUEFALSETRUETRUE025FALSEFALSE12ptTRUEFALSE#000000FALSEadvancedEurope/BerlinrightFALSEFALSEFALSE0neverTRUETRUEFALSE12ptTRUEbottomFALSE250includeBodycarbon1in:inboxTRUETRUE5mTRUE0FALSE1:N:0800:1700,2:Y:0800:1700,3:Y:0800:1700,4:Y:0800:1700,5:Y:0800:1700,6:Y:0800:1700,7:N:0800:1700bottom18TRUEFALSEFALSEawayFALSETRUEsomething@domain.comFALSEpublicTRUEcarbon

[/QUOTE]
17416jflanigan
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Posts: 113
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Unable to Unmarshal

Postby 17416jflanigan » Wed Feb 09, 2011 11:11 am

If your signature or any of your other account settings in ZWC contain UTF-8 characters you will get this error. You can get around the problem for now by removing those characters from your signature.
Bug 56547 - Unable to sync account if signature contains UTF-8 content
That said, I don't notice any such characters in the last post so there may be more than one cause.
tfylling
Posts: 12
Joined: Sat Sep 13, 2014 1:50 am

Unable to Unmarshal

Postby tfylling » Wed Feb 09, 2011 3:14 pm

Yes. I actually found the problem a while after that note and spent the rest of the day being too busy to follow it up here. The problem, for me at least, seems to be that I have the norwegian letter ø in my name. When I changed my name in the account I could add it just fine. I then changed it back after adding the account and it seems to work fine thus far. It's still not a workable solution for us though if we need to manually change their names every time some of our users have to reinstall or want to set up mail on different machines, then wait for them to make the inital connection to change it back. æ, ø and å are not uncommon in norwegian names, so this really needs to work prior to launch. (Seems to work just fine on Linux, as I said).
akintemel
Posts: 43
Joined: Sat Sep 13, 2014 1:24 am

Unable to Unmarshal

Postby akintemel » Thu Feb 10, 2011 3:07 am

[quote user="17416jflanigan"]If your signature or any of your other account settings in ZWC contain UTF-8 characters you will get this error. You can get around the problem for now by removing those characters from your signature.
Bug 56547 - Unable to sync account if signature contains UTF-8 content
That said, I don't notice any such characters in the last post so there may be more than one cause.[/QUOTE]
ok i try to edit my account i use english letter in my account and delete signature and i add zdekstop success my account. after add my account i edit my account back to normal and its work again zdesktop7.
krabina
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Location: Vienna, Austria
ZCS/ZD Version: 9.0
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Unable to Unmarshal

Postby krabina » Wed Mar 09, 2011 6:26 am

Hi,

I'm having the same problem here. When I try to add my account to ZimbraDesktop, I get the message
service.FAILURE: system failure: Unable to unmarshal response for AuthResponse
I removed the signatures, but it didn't help. I was able to add the account with Zimbra 6.0.10, but now, in 6.0.11 or 6.0.12 I get this error message...
-Bernhard
tfylling
Posts: 12
Joined: Sat Sep 13, 2014 1:50 am

Unable to Unmarshal

Postby tfylling » Wed Mar 09, 2011 7:20 am

There are several more places it could be. For my self I have to change both my name, display name, signature, mail alias (I think) and the From-field in preferences->mail->account. If you look at the log entry I posted above, that should indicate the amount of fields that are sent from the server to ZD when you try to create an account. It seems that if there are non-english characters anywhere in that large blob it will fail. I do hope this gets fixed soon!
krabina
Advanced member
Advanced member
Posts: 166
Joined: Fri Sep 12, 2014 11:53 pm
Location: Vienna, Austria
ZCS/ZD Version: 9.0
Contact:

Unable to Unmarshal

Postby krabina » Fri Mar 11, 2011 2:36 am

I don't really believe it's an UTF-8 issue.
It works in Ubuntu 10.10, but doesn't work in Windows 7. (both 64bit versions). So the same account can be set up in ubuntu but not in W7...
regards,

Bernhard

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