Three Error Message When installing Zimbra

[Hegomanya]

Hi Zimbra Forum Team;
i want to install Zimbra Desktop but i have a problem. I have some error message when i am installing it...
First error message: Failed to start Zimbra Desktop core service. And it installed Core Service, but second error came: Failed to inject zimlets. Some fetures may be missing. and then i started Zimbra and last error: The connection was refused when attempting to contact localhost:7633.
please help me...

how can i solve this problem?

[jjzhuang]

Sounds like a botched installation. What platform are you on? Can you find any errors in logs under /log?

[Hegomanya]

I am using Windows XP SP2... and i cant find any errors...

[jjzhuang]

OK please wait for the next release which is scheduled for next week. Thanks!

[Hegomanya]

I found error message:
HTTP ERROR: 500
com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token

ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a

Code:service.FAILURE
RequestURI=/zimbra/desktop/console.jsp;jsessionid=100h6kjngscqu
Caused by:
javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token

ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a

Code:service.FAILURE

at javax.el.BeanELResolver.getValue(BeanELResolver.java:266)

at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)

at com.sun.el.parser.AstValue.getValue(AstValue.java:138)

at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java:62)

at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)

at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)

at org.apache.jsp.desktop.console_jsp._jspx_meth_c_when_0(console_jsp.java:174)

at org.apache.jsp.desktop.console_jsp._jspx_meth_c_choose_0(console_jsp.java:147)

at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:89)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:38)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)

at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:264)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:830)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

Caused by: com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token

ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a

Code:service.FAILURE

at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:99)

at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:243)

at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:219)

at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:251)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:295)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:259)

at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:171)

at com.zimbra.cs.account.soap.SoapProvisioning.soapAdminAuthenticate(SoapProvisioning.java:143)

at com.zimbra.cs.account.soap.SoapProvisioning.soapZimbraAdminAuthenticate(SoapProvisioning.java:158)

at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub.java:24)

at com.zimbra.cs.offline.jsp.JspProvStub.getInstance(JspProvStub.java:28)

at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:88)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)

... 37 more
Caused by:
com.zimbra.common.soap.SoapFaultException: system failure: unable to encode auth token

ExceptionId:herseyekarsi:btpool0-5:1206570029656:5603773102816f0a

Code:service.FAILURE

at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:99)

at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:243)

at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:219)

at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:251)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:295)

at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:259)

at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:171)

at com.zimbra.cs.account.soap.SoapProvisioning.soapAdminAuthenticate(SoapProvisioning.java:143)

at com.zimbra.cs.account.soap.SoapProvisioning.soapZimbraAdminAuthenticate(SoapProvisioning.java:158)

at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub.java:24)

at com.zimbra.cs.offline.jsp.JspProvStub.getInstance(JspProvStub.java:28)

at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:88)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)

at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)

at com.sun.el.parser.AstValue.getValue(AstValue.java:138)

at com.sun.el.parser.AstEmpty.getValue(AstEmpty.java:62)

at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)

at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)

at org.apache.jsp.desktop.console_jsp._jspx_meth_c_when_0(console_jsp.java:174)

at org.apache.jsp.desktop.console_jsp._jspx_meth_c_choose_0(console_jsp.java:147)

at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:89)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820">HttpServlet.service(HttpServlet.java:820)

at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:38)

at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)

at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:264)

at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)

at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)

at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)

at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)

at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)

at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)

at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)

at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)

at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)

at org.mortbay.jetty.Server.handle(Server.java:313)

at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)

at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:830)

at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)

at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)

at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)

at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
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[jjzhuang]

Hi, this is very helpful. Is that the entire log? Could you send the entire mailbox.log so we can analyze it? Thanks!