Zimbra desktop failure after download of upgrade

Need some help getting Zimbra Desktop set up and working?
christinakaufmann
Posts: 3
Joined: Tue Oct 18, 2016 9:51 am

Zimbra desktop failure after download of upgrade

Postby christinakaufmann » Tue Oct 18, 2016 11:57 am

I received this morning a message from Zimbra that there is a new version which should be downloaded (I was on vacation and didn't use my Macbook the past week). After downloading the update, I cannot access Zimbra desktop any longer and therefore also not access the online version!

I need Zimbra for my job and I am desperate. :-( What can I do?????

This is the message I receive all the time:

Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.

I am not a tech expert and I need an solution as soon as possible. Somebody else face the same issue and solved it with downloading Java. This didn't work with my Macbook.


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Zimbra desktop failure after download of upgrade

Postby PriteshGajjar » Tue Oct 18, 2016 1:27 pm

Before launching ZD can you run command "#jps"(List all Java processes running on your m/c) and if you see "Zimbra" in output then run next command as "kill -9 <process-id-of-Zimbra>".

If above doesn't fix the problem help me with answers of following questions:
Can you paste output of command "#java -version" from your m/c?
Which Mac OS you are running on?
What was previous version of ZD you were using?
christinakaufmann
Posts: 3
Joined: Tue Oct 18, 2016 9:51 am

Re: Zimbra desktop failure after download of upgrade

Postby christinakaufmann » Wed Oct 19, 2016 8:10 am

I just downloaded Sierra (didn't help). Before, I was using El Capitan. I always upgraded the news ZD version but I have no idea which was the last version I used (probably the one before the new update).

As I am no tech expert, only a user, I don't know how to run commands on my Mac. :-( I never had such problems before. It is totally annoying. And it it not even freeware....
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Zimbra desktop failure after download of upgrade

Postby PriteshGajjar » Wed Oct 19, 2016 9:46 am

Type "terminal" on spotlight search and fire given commands.
vince62117
Posts: 5
Joined: Thu Oct 20, 2016 7:31 am

Re: Zimbra desktop failure after download of upgrade

Postby vince62117 » Thu Oct 20, 2016 7:36 am

I have the same problem. I did the upgrade on my Zimbra desktop version and cannot access to any email. I run a Windows 7 computer.

Could you help us ?

I am not an expert.
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Zimbra desktop failure after download of upgrade

Postby PriteshGajjar » Tue Nov 22, 2016 9:48 am

vince62117 wrote:I have the same problem. I did the upgrade on my Zimbra desktop version and cannot access to any email. I run a Windows 7 computer.

Could you help us ?

I am not an expert.

Can you try manual installation by downloading https://files.zimbra.com/downloads/zdes ... _win64.msi and choose "Repair" option.
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Zimbra desktop failure after download of upgrade

Postby PriteshGajjar » Tue Nov 22, 2016 9:49 am

christinakaufmann wrote:I just downloaded Sierra (didn't help). Before, I was using El Capitan. I always upgraded the news ZD version but I have no idea which was the last version I used (probably the one before the new update).

As I am no tech expert, only a user, I don't know how to run commands on my Mac. :-( I never had such problems before. It is totally annoying. And it it not even freeware....

Can you also try manual download and installation https://files.zimbra.com/downloads/zdes ... _intel.dmg

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