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PIN being forced on Palm Pre

Posted: Sun Oct 18, 2009 8:58 pm
by peng1can
No matter what combination of settings I enable for zimbra mobile, my Palm Pre forces me to enable an unlock PIN after our 6.0.1 upgrade. Is everyone else seeing this, or is there something I'm missing? Anyone have a clue whether this is a Palm issue or a Zimbra issue?

PIN being forced on Palm Pre

Posted: Mon Oct 19, 2009 9:08 am
by 2423bradb21
Are you enforcing PIN for the account of the person with the Pre?

PIN being forced on Palm Pre

Posted: Mon Oct 19, 2009 9:13 am
by peng1can
I've tried it both with "Enable Mobile Policy" unchecked, and also with "Enable Mobile Policy" checked but "Force pin on device" unchecked. I've removed the zimbra account and re-added it, but in both cases, as soon as I enter my zimbra password, I'm forced to set a PIN.

PIN being forced on Palm Pre

Posted: Wed Oct 21, 2009 7:11 am
by 2423bradb21
Hmm... I had my Pre on my 6.0.0 server without having that issue. I don't have it syncing with Zimbra anymore as I'm testing Google Apps Premium with it now.

PIN being forced on Palm Pre

Posted: Wed Oct 21, 2009 7:57 am
by peng1can
I actually discovered that it's forcing a PIN on *all* mobile devices (regardless of the Mobile Policy settings). I opened a ticket with Zimbra a few days ago. I'll follow up with the answer whenever they respond to it.

PIN being forced on Palm Pre

Posted: Mon Nov 02, 2009 6:42 pm
by bmorgante
I'm encountering this same issue. Looking forward to your response, peng1can.

PIN being forced on Palm Pre

Posted: Mon Nov 02, 2009 6:44 pm
by peng1can
This was due to the upgrade going awry and not getting the LDAP schema/values updated correctly. You'll likely need to get zimbra support to help if you're having the same issue.