Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

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the_griz
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Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby the_griz » Thu Dec 22, 2011 8:12 am

It may be a coincidence, however the day after we upgraded to 7.1.3 Patch 1, we can no longer get full messages on our Droid phones.
On the phones, when you click "Get full message", the error is "unable to fetch message body from server."
This is from the sync.log regarding the transaction:

2011-12-22 09:09:33,900 INFO [btpool0-1786://mail.myserver.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451

2011-12-22 09:09:33,900 INFO [btpool0-1786://mail.myserver.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451] [] sync - DeviceID=MotoA0000022A15401; DeviceType=MotoDROIDX451; UA=Moto-DROIDX/4.5.1; Protocol=12.0; PolicyKey=null

2011-12-22 09:09:33,902 INFO [btpool0-1786://mail.myserver.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451] [name=user@mycompany.com;mid=78;Cmd=Sync;DeviceID=MotoA0000022A15401;Version=12.0;class=Email;folder=2;] sync - Client request version 7

2011-12-22 09:09:33,903 INFO [btpool0-1786://mail.myserver.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451] [name=user@mycompany.com;mid=78;Cmd=Sync;DeviceID=MotoA0000022A15401;Version=12.0;class=Email;folder=2;] sync - Response size 29 bytes

2011-12-22 09:09:33,903 INFO [btpool0-1786://mail.myserver.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user%40mycompany.com&DeviceId=MotoA0000022A15401&DeviceType=MotoDROIDX451] [name=user@mycompany.com;mid=78;Cmd=Sync;DeviceID=MotoA0000022A15401;Version=12.0;class=Email;folder=2;] sync - HTTP/1.1 200 OK
Any ideas or similar experiences?

Tom


kting
Posts: 9
Joined: Sat Sep 13, 2014 2:23 am

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby kting » Wed Jan 11, 2012 7:47 am

Release 7.1.3_GA_3346.RHEL5_64_20110928134534 RHEL5_64 NETWORK edition.

Motorola Droid 2 Global, Android 2.3.3 / 4.5.608.A956.Verizon.en.US, standard mail app 2.3.3 with Corporate Email setup
I believe I am seeing this issue as well, although I have not reviewed any server-side logs yet...just noticed the problem a few days ago. Select "Get Full Message", "Loading..." for a minute or so, then errors out with "Unable to fetch message body from server".
I would be happy to review logs and post further information if someone could direct me to their exact location.
Thanks.

Kris
kting
Posts: 9
Joined: Sat Sep 13, 2014 2:23 am

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby kting » Wed Jan 11, 2012 7:56 am

Found the sync.log file (section below is during an attempt to get full message):
P.S. I mangled my domain on purpose...
2012-01-11 08:49:59,016 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=FolderSync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:49:59,017 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:49:59,021 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=FolderSync;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Response size 64 bytes

2012-01-11 08:49:59,021 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=FolderSync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=FolderSync;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - HTTP/1.1 200 OK

2012-01-11 08:50:00,069 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:50:00,069 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:50:00,073 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Client request version 708

2012-01-11 08:50:00,076 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Server response version 708

2012-01-11 08:50:00,076 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:50:00,077 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Response size 74 bytes

2012-01-11 08:50:00,077 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:50:00,077 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Pending Ping cancelled by client request

2012-01-11 08:50:00,077 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - HTTP/1.1 200 OK

2012-01-11 08:50:00,077 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Response size 13 bytes

2012-01-11 08:50:00,078 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - HTTP/1.1 200 OK

2012-01-11 08:50:00,267 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:50:00,267 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:50:39,698 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:50:39,698 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:50:39,702 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=27613;] sync - Client request version 10

2012-01-11 08:50:39,702 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=27613;] sync - Response size 33 bytes

2012-01-11 08:50:39,702 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=27613;] sync - HTTP/1.1 200 OK

2012-01-11 08:50:42,758 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:50:42,759 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:50:42,762 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=5;] sync - Client request version 30

2012-01-11 08:50:42,762 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=5;] sync - Response size 29 bytes

2012-01-11 08:50:42,763 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=5;] sync - HTTP/1.1 200 OK

2012-01-11 08:51:01,280 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:01,281 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:51:01,289 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:01,291 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Client request version 708

2012-01-11 08:51:01,292 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Response size 29 bytes

2012-01-11 08:51:01,292 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - HTTP/1.1 200 OK

2012-01-11 08:51:01,292 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:51:01,292 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Pending Ping cancelled by client request

2012-01-11 08:51:01,293 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Response size 13 bytes

2012-01-11 08:51:01,293 INFO [btpool0-76://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - HTTP/1.1 200 OK

2012-01-11 08:51:01,535 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:01,536 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:51:50,767 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:50,768 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:51:50,771 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:50,772 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:51:50,772 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Pending Ping cancelled by client request

2012-01-11 08:51:50,772 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - Response size 13 bytes

2012-01-11 08:51:50,773 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Ping;DeviceID=MotoA0000022D0611E;Version=12.0;] sync - HTTP/1.1 200 OK

2012-01-11 08:51:50,775 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Client request version 708

2012-01-11 08:51:50,775 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Response size 29 bytes

2012-01-11 08:51:50,775 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - HTTP/1.1 200 OK

2012-01-11 08:51:50,916 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:51:50,916 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Ping&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:52:06,626 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - POST Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451

2012-01-11 08:52:06,627 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [] sync - DeviceID=MotoA0000022D0611E; DeviceType=MotoDROID2GLOBAL451; UA=Moto-DROID2 GLOBAL/4.5.1; Protocol=12.0; PolicyKey=2126838566

2012-01-11 08:52:06,630 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Client request version 708

2012-01-11 08:52:06,630 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - Response size 29 bytes

2012-01-11 08:52:06,630 INFO [btpool0-73://mail.xxxxxxxxxx.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=xxxxxxxxxx.com%5Ckting&DeviceId=MotoA0000022D0611E&DeviceType=MotoDROID2GLOBAL451] [name=kting@xxxxxxxxxx.com;mid=2;Cmd=Sync;DeviceID=MotoA0000022D0611E;Version=12.0;class=Email;folder=2;] sync - HTTP/1.1 200 OK
kting
Posts: 9
Joined: Sat Sep 13, 2014 2:23 am

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby kting » Wed Jan 11, 2012 9:51 am

I have posted several replies to this thread, but they either do not show up...or show up and then disappear! I don't know what is going on!
the_griz
Advanced member
Advanced member
Posts: 81
Joined: Fri Sep 12, 2014 11:47 pm

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby the_griz » Wed Jan 11, 2012 9:58 am

I saw your earlier comment, but now its gone.
I am still trying to get to the bottom of why we can't get full messages. It is very frustrating for my users.
Tom
mmorse
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Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby mmorse » Wed Jan 11, 2012 2:04 pm

Just hit the spam filter, approved.
kting
Posts: 9
Joined: Sat Sep 13, 2014 2:23 am

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby kting » Thu Jan 12, 2012 7:28 am

I am going to upgrade to the 7.1.4 package that I just stumbled upon this morning, and see if the problem (and a few other minor ones) gets resolved. I will post the results later. If still not fixed, I will submit a support case, and/or submit a bug request.
Thanks,
Kris
fseaton
Posts: 27
Joined: Fri Sep 12, 2014 10:30 pm

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby fseaton » Thu Jan 12, 2012 11:10 am

We, too, just upgraded from 7.1.1.P3 to 7.1.3.P1 and we have a user reporting this problem as well, so we're interested in how 7.1.4 will affect this.
Has anyone started a bug on it yet?
the_griz
Advanced member
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Posts: 81
Joined: Fri Sep 12, 2014 11:47 pm

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby the_griz » Thu Jan 12, 2012 11:16 am

The last two times I have had this issue, the problem went away in the next patchset. However, since this is round three of this same problem with me, I am hoping that we can identify this issue. It needs to be figured out and stay resolved. Zimbra should know that it is paramount that they work with Droid if they want to continue to have advocates in the business space.
I do have a trouble ticket opened on this and I sent them updated examples and logs yesterday. I hope I hear from them soon.
Let me know if the 7.1.4 makes any improvement.

Tom
kting
Posts: 9
Joined: Sat Sep 13, 2014 2:23 am

Updated to 7.1.3 Patch 1 - Droid Email Full Download Issue

Postby kting » Thu Jan 12, 2012 12:56 pm

From what I can tell so far, the 7.1.4_GA_2555 has fixed the issue!

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