Android device suspended and removed, can't reconnect.

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zux
Posts: 1
Joined: Thu Nov 12, 2015 5:49 am

Android device suspended and removed, can't reconnect.

Postby zux » Thu Nov 12, 2015 6:00 am

While experimenting with mobile device policy, we suspended sync to one device and then removed the device (while being suspended).
Now, when I try to connect it to zimbra it fails. I found errors in the logs that state that the device is suspended.

log/sync.log:2015-11-12 13:32:45,185 INFO  [qtp509886383-33041:https://192.168.1.95:8443/Microsoft-Server-ActiveSync?Cmd=Provision&User=username&DeviceId=SEC1142F92720591&DeviceType=SAMSUNGSMA500FU] [name=username@domain.com;mid=9;ip=x.x.x.x;DeviceID=SEC1142F92720591;Cmd=Provision;Version=12.1;] sync - Sync suspended for this device
log/sync.log:2015-11-12 13:32:45,185 INFO  [qtp509886383-33041:https://192.168.1.95:8443/Microsoft-Server-ActiveSync?Cmd=Provision&User=username&DeviceId=SEC1142F92720591&DeviceType=SAMSUNGSMA500FU] [name=username@domain.com;mid=9;ip=x.x.x.x;DeviceID=SEC1142F92720591;Cmd=Provision;Version=12.1;] sync - HTTP/1.1 403 Device forbidden

But I am unable to "unsuspend" it anywhere, because it's not displayed anywhere.
Is this device lost forever to zimbra?



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