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Iphone problem with contacts and ActiveSync

Posted: Mon Dec 12, 2016 8:11 pm
by alexebner
Hello
I have a Ubuntu 12.04.5 LTS with Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 NETWORK edition, Patch 8.6.0_P7.

I have a new Account with some shared contact Folders mounted.
The same folders are on every account of the server.

When i connect a iphone to the new account then the contacts are not full synced to the phone.
The conacts are synced and after view seconds it where lost and synced again.

The strange is when i connect this phone to an older existing account with the same shared folders mounted then there is no problem.

I have also created a new account and there is the same Problem.

I have found that every time when the contacts are droped then i get this in /opt/zimbra/log/sync.log

Code: Select all

 WARN  [qtp509886383-32885:https://10.XXX.XXX.XXX:443/Microsoft-Server-ActiveSync?User=XXXXXXXXXX@XXXX.at&DeviceId=R6NRHR0VB17VL82UBTAOD53288&DeviceType=iPhone&Cmd=Sync] [name=XXXXXXXXXX@XXXX.at;mid=54;ip=213.225.12.127;DeviceID=R6NRHR0VB17VL82UBTAOD53288;Cmd=Sync;Version=12.1;class=Contacts;folder=960;] sync - out of sync
com.zimbra.zimbrasync.OutOfSyncException
        at com.zimbra.zimbrasync.commands.SyncState.checkClientSyncKey(SyncState.java:1118)
        at com.zimbra.zimbrasync.commands.RemoteContactsSync.checkClientSyncKey(RemoteContactsSync.java:211)
        at com.zimbra.zimbrasync.commands.CollectionSync.process(CollectionSync.java:834)
        at com.zimbra.zimbrasync.commands.Sync.process(Sync.java:134)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processCommand(ZimbraSyncServlet.java:698)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.processPostRequest(ZimbraSyncServlet.java:555)
        at com.zimbra.zimbrasync.ZimbraSyncServlet.doPost(ZimbraSyncServlet.java:447)
        at com.zimbra.zimbrasync.ZimbraSync$HttpHandler.doPost(ZimbraSync.java:66)
        at com.zimbra.cs.extension.ExtensionDispatcherServlet.service(ExtensionDispatcherServlet.java:101)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
        at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
        at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
        at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
        at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
        at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
        at org.eclipse.jetty.server.Server.handle(Server.java:462)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
        at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
        at java.lang.Thread.run(Thread.java:745)




Have someone any idea to fix this issue ?

Re: Iphone problem with contacts and ActiveSync

Posted: Wed Dec 14, 2016 11:37 pm
by liverpoolfcfan
As you have the NETWORK version I would suggest opening a support ticket is your best bet.

Re: Iphone problem with contacts and ActiveSync

Posted: Thu Dec 15, 2016 5:49 am
by alexebner
I do not have an active support contract with zimbra. Because zimbra was not able to fix some of the other bugs i have whith zimbra.
And the bugs they was able to fix it need very long time ( 1 month and longer ).