Issues with Mobile Sync after update to 8.0.1!!

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Joined: Tue Aug 06, 2019 7:38 pm

Issues with Mobile Sync after update to 8.0.1!!

Postby Jhonmicky » Thu Oct 17, 2019 9:37 pm

I'm wondering if any of you have seen or had this issue since you have updated to the latest 8.0.1? (I was on 8.0.0) Our mobile sync is completely off line. I get the following error when I go into users preferences and try to look at my mobile devices. Our phones

seem to think the serve is being unresponsive. a zmcontrol status shows all services running.
Server error (unknown command sent to server).

method: [unknown]

msg: unknown document: GetDeviceStatusRequest

code: service.UNKNOWN_DOCUMENT

detail: soap:Sender

trace: qtp1415079679-4989: easybib

request:"> xmlns="urn:zimbra">
Has anyone run into this issue? I have a ticket in with support but thought I would put this out there for the community as well and see what you all had to say :)

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