User Login Failed?

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paul.lepage
Posts: 3
Joined: Fri Jun 10, 2016 11:00 am

User Login Failed?

Postby paul.lepage » Fri Jun 10, 2016 12:08 pm

I've just installed the trial of Zimbra talk. I can see the Zimbra Talk Zimlet however I keep getting an error popup on the web client that says:

<servername> says:
Zimbra user login failed. Please re-login.

Chrome debug says:

https://<servername>/VNCMiddleware/rest/appPrefs/user/vnctalk/settings::xmpp::available_priority Failed to load resource: the server responded with a status of 401 (Unauthorized)

<servername> is the fqdn of our ZCS server, not the Zimbra Talk server.

Can anyone help?


emillion
Posts: 4
Joined: Wed Aug 12, 2015 11:38 am

Re: User Login Failed?

Postby emillion » Mon Aug 01, 2016 9:30 am

I've got a problem quite similar to yours : "Zimbra user login failed. Please re-login."

Except that the 401 (Unauthorized) is on https://<servername>/VNCMiddleware/rest/licenses/global

The weird thing is on prosody log (/var/log/prosody.log) I got :

Code: Select all

Failed in all attempts to connect to <serverdomain>


Have you something similar in prosody log ?
User avatar
jorgedlcruz
Zimbra Employee
Zimbra Employee
Posts: 2644
Joined: Thu May 22, 2014 4:47 pm

Re: User Login Failed?

Postby jorgedlcruz » Sun Aug 14, 2016 3:08 pm

Hi guys,
Do you have a valid DNS configuration and SSL too?

Would you mind to run the next basic Troubleshooting?

Check DNS on the Talk Server
/usr/share/ztalk/libexec/check_talk_dns.sh

Check SSL from the Zimbra Collaboration Server
From the Zimbra Server:
openssl s_client -connect xmpp.zimbra.io:443
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/

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