User Login Failed?

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Joined: Fri Jun 10, 2016 11:00 am

User Login Failed?

Postby paul.lepage » Fri Jun 10, 2016 12:08 pm

I've just installed the trial of Zimbra talk. I can see the Zimbra Talk Zimlet however I keep getting an error popup on the web client that says:

<servername> says:
Zimbra user login failed. Please re-login.

Chrome debug says:

https://<servername>/VNCMiddleware/rest/appPrefs/user/vnctalk/settings::xmpp::available_priority Failed to load resource: the server responded with a status of 401 (Unauthorized)

<servername> is the fqdn of our ZCS server, not the Zimbra Talk server.

Can anyone help?

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Joined: Wed Aug 12, 2015 11:38 am

Re: User Login Failed?

Postby emillion » Mon Aug 01, 2016 9:30 am

I've got a problem quite similar to yours : "Zimbra user login failed. Please re-login."

Except that the 401 (Unauthorized) is on https://<servername>/VNCMiddleware/rest/licenses/global

The weird thing is on prosody log (/var/log/prosody.log) I got :

Code: Select all

Failed in all attempts to connect to <serverdomain>

Have you something similar in prosody log ?
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Re: User Login Failed?

Postby jorgedlcruz » Sun Aug 14, 2016 3:08 pm

Hi guys,
Do you have a valid DNS configuration and SSL too?

Would you mind to run the next basic Troubleshooting?

Check DNS on the Talk Server

Check SSL from the Zimbra Collaboration Server
From the Zimbra Server:
openssl s_client -connect
Jorge de la Cruz
Technical Marketing Manager at Zimbra/Synacor

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