[SOLVED] Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

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solubiz
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[SOLVED] Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby solubiz » Wed Jul 27, 2016 1:35 pm

It worked well previously with Zimbra 8.6 and the old Zimbra Talk (previous to the new cleaner install method)

I upgraded Zimbra to 8.7 GA... And I attempted to upgrade the Zimbra Talk installation with the new installer, without luck because of failed dependencies.

I opted to setup a new Zimbra Talk server from scratch on Ubuntu 14.04 LTS. Kept same IP and hostname, moved SSL certificate/key over, installation went well.

I uninstalled and reinstalled the Zimbra Talk Zimlet on my Zimbra server.

Now when I attempt to configure Zimbra Talk under (Zimbra Administration / Configure), I get the following error:

Critical: JavaScript error encountered in method ZaOverviewPanelController.prototype._overviewTreeListener

If I click OK, I can put in https location port and auth key but when I click SAVE I get the following error:

Critical: Error occured while saving settings.

Is there a way I can completely remove all Zimbra Talk related settings on my Zimbra server and start fresh? I cannot save the new auth key... Please advise!

Thank you,

Nic


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solubiz
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby solubiz » Wed Jul 27, 2016 2:51 pm

I have made it further... completely undeployed and removed the vnc-talk zimlet, including admin, using zm-apt-get remove zcs-vnc-talk ... reinstalled.

No more popup error as I open the Zimbra Talk configuration administration page, but I am seeing the following using Chrome Dev Tools:

https://whatever.com:7071/service/zimle ... config.jsp
HTTP ERROR 500
Problem accessing /service/zimlet/biz_vnc_admin_talk_zimlet/getvnctalkzimletconfig.jsp. Reason:
Server Error


and same HTTP ERROR 500 when trying to updateconfiguration.jsp ... halp!!
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solubiz
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby solubiz » Wed Jul 27, 2016 5:24 pm

How can I remove all pre-existing Zimbra Talk configurations from my Zimbra Server?

I tried resetting the configuration from the administration configuration page but it also returned an error 500.
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solubiz
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby solubiz » Thu Jul 28, 2016 5:40 pm

A little help from the developers/support would be much much appreciated here trying to get this resolved!
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jorgedlcruz
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby jorgedlcruz » Mon Aug 01, 2016 8:14 am

Hello,
For ZCS 8.7, you need to follow the next steps:
Steps for re-enabling Zimbra-Talk after patching or upgrading Zimbra

After the Zimbra-upgrade has been completed, you have perform these steps on the Zimbra installation.
Reinstall zmpkg and the previously installed zimlets
Download latest zmpkg-installer
In case of Zimbra 8.7, you need at least the zmpkg-installer in version 1.4.4.2, wich you will get here:

Install zmpkg
Download and unpack the tar.gz file to your Zimbra machine and execute the installer with root privileges:

Code: Select all

wget http://packages.vnc.biz/zmpkg/bootstrap/zmpkg-installer-latest.tar.gz
tar xfvz zmpkg-installer-latest.tar.gz
cd zmpkg-installer-<version>
sudo ./install.sh


Become user zimbra and reinstall all zimlets that were installed via zmpkg, prior to the Zimbra-upgrade:

Code: Select all

sudo su - zimbra
zm-apt-get install --reinstall `zmpkg list | grep -v zmpkg | grep "^ii" | awk '{print $2}' | tr '\n' ' '`


Re-adjust nginx proxy settings
Open nginx.conf.web.https.default.template

Code: Select all

vi /opt/zimbra/conf/nginx/templates/nginx.conf.web.https.default.template


Look for

Code: Select all

#For long polling of Microsoft ActiveSync

before this location, insert:

Code: Select all

    location ^~ /VNCMiddleware
    {
    proxy_cache off;
    proxy_read_timeout 500s;
    proxy_pass_header Cookie;
    proxy_pass     http://$TalkServerIP:8080/VNCMiddleware;
    }


Note: replace $TalkServerIP with the actual IP of your Zimbra-Talk server.
The modified configuration will be updated and applied after executing

Code: Select all

/opt/zimbra/libexec/zmproxyconfgen


Finally, restart Zimbra:

Code: Select all

zmcontrol restart
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
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solubiz
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby solubiz » Tue Aug 02, 2016 7:44 pm

That did the trick, we are back up and running on the latest Zimbra 8.7 GA and the latest Zimbra Talk installer.

You're the man Jorge, THANK YOU :)
DennisAyala
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Re: Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby DennisAyala » Fri Sep 30, 2016 5:20 am

jorgedlcruz wrote:Hello,
For ZCS 8.7, you need to follow the next steps:
Steps for re-enabling Zimbra-Talk after patching or upgrading Zimbra

After the Zimbra-upgrade has been completed, you have perform these steps on the Zimbra installation.


Jorge, in a multi-server environment that would me the mailbox servers?

Regards,

Dennis
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jorgedlcruz
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Re: [SOLVED] Error when attempting to configure Zimbra Talk Zimlet in Zimbra Admin

Postby jorgedlcruz » Wed Oct 05, 2016 1:19 am

Hi Dennis,
Please open a new thread with your questions, this post was solved

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/

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