Inadequate attachment download options

A Forum to provide feedback, and report issues about Zimbra Desktop Beta or Release Candidate versions
william
Posts: 18
Joined: Thu Mar 16, 2017 1:29 pm

Inadequate attachment download options

Postby william » Thu Mar 16, 2017 5:14 pm

Zimbra desktop 7.3.0 beta build 13056

Downloading a single attachment:
(1) requires me to save the attachment and then go find it in my file system to open it
(2) no longer gives me the option of opening it in its default app
(3) no longer pops up the post-download dialog that allowed me to open the attachment or go to the file location, etc.

"Download all attachments" likewise requires me to save the zip file & go open it myself rather than opening the zip file for me allowing me to extract the attachments


PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Inadequate attachment download options

Postby PriteshGajjar » Fri Mar 17, 2017 5:19 am

There is "Downloads" option on main page (Near View) and you should see list of all downloaded attachment and you can jump to appropriate location. See snapshot.
alex_rhys-hurn
Posts: 30
Joined: Sat Sep 13, 2014 12:50 am

Re: Inadequate attachment download options

Postby alex_rhys-hurn » Tue Mar 21, 2017 9:24 am

Hello,

I have the same complain as william.

The Downloads button on the Mail page does not offer any value to me, and I believe that zimbra desktop should not try to re-invent the wheel and should integrate with the desktop in terms of default apps. (I use Linux with Gnome).

I intensely dislike the PDF Viewer that ZD is now including, as my PC is set up with a better PDF Viewer with Touch controls as the default app.

Also when I click an attachment and then save it I am left with a new Zimbra window which is blank. What is this window?

Alex
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Inadequate attachment download options

Postby PriteshGajjar » Tue Mar 21, 2017 9:27 am

We have bug open with framework(NW.js) for point you mentioned related to blank window.

"Also when I click an attachment and then save it I am left with a new Zimbra window which is blank. What is this window?"
dzilupl
Posts: 18
Joined: Thu Jun 16, 2016 8:34 am

Re: Inadequate attachment download options

Postby dzilupl » Wed Mar 22, 2017 7:36 am

What about that what William and Axel wrote - will be there any option to choose what to do with attachment?? Saving everyone file to read it it's not good option.
PriteshGajjar
Zimbra Employee
Zimbra Employee
Posts: 310
Joined: Tue Mar 31, 2015 4:59 am

Re: Inadequate attachment download options

Postby PriteshGajjar » Wed Mar 22, 2017 8:23 am

We have raised this issue with NW.js (framework which ZD uses), will update you.
JDKruse
Posts: 3
Joined: Mon Apr 10, 2017 8:47 pm

Re: Inadequate attachment download options

Postby JDKruse » Mon Apr 10, 2017 9:10 pm

I am running Zimbra Desktop 7.3 BETA on Windows 10 without any significant problems. However, this problem ("Inadequate attachment download options) has been an annoyance in previous versions of Zimbra Desktop (including all versions of 7.2 that I have downloaded and used). In some of the previous releases (I don't remember which), someone had determined that the mimeTypes.rdf file for a particular attachment type, could be updated (using a normal Edit program) to change the default action for a mimeType attahment back to the "prompt" action. This type of option, perhaps included as a Preferences option, would be a solution that I would support. Under Zimbra Desktop 7.3 BETA, I have accidently checked the "All future downloads" checkbox when downloading an Excel spreadsheet and would like to change the download behavior back to "Prompt" for Excel spreadsheet attachments, but I can't figure out how. This is very frustrating! And in my opinion, the Preferences tab would be a good place to add options for the user to correct a slipup on one previous attachment download. And a solution like this might be amenable to the other users on this particular problem chain.
lxonvts
Posts: 2
Joined: Fri Sep 12, 2014 10:21 pm

Re: Inadequate attachment download options

Postby lxonvts » Thu May 04, 2017 12:19 pm

alex_rhys-hurn wrote:Hello,
I have the same complain as william.

The Downloads button on the Mail page does not offer any value to me, and I believe that zimbra desktop should not try to re-invent the wheel and should integrate with the desktop in terms of default apps. (I use Linux with Gnome).
[...]
Alex


Ditto! I installed the just releases Zimbra Desktop 7.3.0 GA (build 13060) on Window 7 64-bit and the problem is still there: now I can't choose anymore between "open" (with the external Adobe Reader) or "save", as the previous version allowed. That sucks! Please provide a fix or a workaround.
ddedo
Posts: 3
Joined: Fri May 05, 2017 8:42 am

Re: Inadequate attachment download options

Postby ddedo » Fri May 05, 2017 8:46 am

I have exactly the same problem after updating to 7.3

Its very annoying and i cant imagine working with this solution.

there is no way to downgrade (sigh) so i'm considering uninstalling completely 7.3.

Just a question: if i uninstall the 7.3 version and install the 7.2 version, will i loose all my local folders or are they safe?

edit: I found a way to roll back to 7.2.8 GA, couse my work was impossible having to save all attachments. If this issue will be fixed please let me know, so i can update to 7.3 (again).
libratechie
Posts: 2
Joined: Fri May 12, 2017 9:14 pm

Re: Inadequate attachment download options

Postby libratechie » Fri May 12, 2017 9:20 pm

As of this week, my end users utilizing Zimbra Desktop updated to v7.3.0. Ever since then, they too have this same issue with attachments. No option other to download it to their system. Waiting to see what the resolution to this issue is before I rip it out and go back to an older version. Ridiculous....

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