[SOLVED] Chat always collapsed?

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7224jobe
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ZCS/ZD Version: 8.6.0_GA_1153.RHEL6_64

[SOLVED] Chat always collapsed?

Postby 7224jobe » Thu May 25, 2017 9:46 am

Hello, we have just installed Zimbra 8.7.9 and enabled Chat for all users. When zimbra webmail opens up, the chat client is collapsed, and we did not find a way to open it up

Image

I tried to add a couple of contacts, but the chat remains collapsed. Are we missing something?


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jorgedlcruz
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Re: Chat always collapsed?

Postby jorgedlcruz » Thu May 25, 2017 1:29 pm

Hi,
It should be open with a simple click
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
7224jobe
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ZCS/ZD Version: 8.6.0_GA_1153.RHEL6_64

Re: Chat always collapsed?

Postby 7224jobe » Fri May 26, 2017 8:28 am

Hello Jorge,
we tried single and double clicks on the blue bar but no luck, it remains collapsed. We tried with Firefox and Chrome. :(
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bud
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Re: Chat always collapsed?

Postby bud » Mon May 29, 2017 7:46 am

Hello 7224jobe,
It seems the chat is not started correctly.
On the first try, do You used the "View Mail" button in the admin interface to reach the account?
Please can take a look at the mailbox.log to see if there are exceptions?

Have a nice day,
bud
The ZeXtras team
Last edited by bud on Fri Jun 23, 2017 10:00 am, edited 1 time in total.
7224jobe
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Posts: 100
Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.6.0_GA_1153.RHEL6_64

Re: Chat always collapsed?

Postby 7224jobe » Mon May 29, 2017 1:46 pm

Hello Bud, your hint solved our problem!...Since we have not already switched to the new 8.7.9 server in production, we viewed web mail using "view mail" from admin console. We tried to login directly from a single user webmail and the chat popup opened up. Thanks!
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bud
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Re: Chat always collapsed?

Postby bud » Tue May 30, 2017 9:42 am

7224jobe wrote:we viewed web mail using "view mail" from admin console

The OpenChat Zimlet will detect if is a "legitimate" login to protect the user privacy. ;)

Have a nice day,
bud
The ZeXtras team

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