Are we planning to restore the zimbra forums?

Whether you are a current user, former user, a Zimbra employee, or anyone with experience using any of our products, we welcome your feedback. Please include a specific product name and version when relevant.
timgman
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Joined: Mon Sep 08, 2014 9:57 am

Are we planning to restore the zimbra forums?

Postby timgman » Thu Sep 11, 2014 7:24 am

I hope that telgent understands that "phoenix" and some of the other users had such a vask knowledge base on Zimbra that they are esential to the community and the longevity of Zimbra. !!!!!!!!!!!!!!!


Joe Matuscak
Posts: 2
Joined: Wed Sep 03, 2014 2:09 pm

Are we planning to restore the zimbra forums?

Postby Joe Matuscak » Fri Sep 12, 2014 12:27 pm

Yeah, seriously, having the forums down for a week or more is outright dumb.



I'll also say the Teligent community stuff seems pretty ugly to me. Reminds me of HP's godawful web site revision.
phoenix
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Are we planning to restore the zimbra forums?

Postby phoenix » Sat Sep 13, 2014 12:28 am

I'd also recommend the ZeXtras suite for this type of move I've used it several times in the same situation, obviously do the usual due diligence of backups and testing before the final move. :)
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
bncloud
Posts: 6
Joined: Sat Sep 13, 2014 3:56 am

Are we planning to restore the zimbra forums?

Postby bncloud » Sat Sep 13, 2014 4:43 am

This is not community support. This is centralized support supplemented by the community, in which the community loses control over its own support knowledge once it hits the return button and submits its content. Hence, we put ourselves in a position where a team of people inside a conference room can decide to retract all of that stored knowledge at a whim, without even consulting the community who created and depends on that value.



If we want community support, then perhaps it's time to create our own distributed support system that can't be withdrawn at a moment's notice.
brokebit
Posts: 2
Joined: Sat Sep 13, 2014 2:07 am

Are we planning to restore the zimbra forums?

Postby brokebit » Sat Sep 13, 2014 8:41 am

Everyone,



There is post on the blog which indicates data from the old vBulliten site is going to migrated to this site over the next week or so.



https://community.zimbra.com/zblogs/b/teamblog/archive/2014/09/12/zimbra-forums-migrating-to-new-home
phoenix
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Are we planning to restore the zimbra forums?

Postby phoenix » Sat Sep 13, 2014 8:53 am

Isn't it a pity that a company specialising in "communication" has so badly managed this that it's taken a ten days to get this response from them? No advanced warning to any users or moderators, the forums were taken down without warning so we can all live in this make believe facebook/twitter look alike with pop-ups telling me things all over the pages I view. Lack of contact from (the new) Zimbra with the Zimbra forums and it's members is inexcusable and it's left forum members without any alternative support - it's sad, so sad. :(


I guess you'll have noticed that in the Blog post it says "The process will take us about a week.", that's an additional week on top of the current downtime.

Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
pbrunnen
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Are we planning to restore the zimbra forums?

Postby pbrunnen » Sat Sep 13, 2014 9:55 am

I totally agree. This is miserable... I feel like "clippy" might just jump out any second and try to "help" me with this bloody post with all these pop-up messages that don't do away. Plus, what about the Google index of all the wonderful support forum posts, which are all now useless.

-Cheers, Peter.


EDIT:


On another post, phoenix2 confirmed that the same Dev and Support team members have remained.  I am retracting an earlier comment.

bncloud
Posts: 6
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Are we planning to restore the zimbra forums?

Postby bncloud » Sat Sep 13, 2014 10:33 am

Obviously, the team inside Zimbra can not be trusted with the management of the community's shared knowledge. That's a huge responsibility and reliance of trust, which has now been so obviously and blatantly breached. If we're going to invest time and energy building up a knowledge store that we can all rely upon, then we're going to have to do it ourselves.
phoenix
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Are we planning to restore the zimbra forums?

Postby phoenix » Sat Sep 13, 2014 10:54 am

You can still access the information from the "old" forums by using a google search such as: site:zimbra.com/forums +postfix (for example) - put your own search terms in there. The information hasn't gone it's just not obviously accessible.
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
bncloud
Posts: 6
Joined: Sat Sep 13, 2014 3:56 am

Are we planning to restore the zimbra forums?

Postby bncloud » Sat Sep 13, 2014 7:03 pm

@phoenix2 "You can still access the information from the "old" forums by using a google search such as: site:zimbra.com/forums +postfix (for example) - put your own search terms in there. The information hasn't gone it's just not obviously accessible."



You can get the google cached info, is that what you mean?

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