Asking a question

Whether you are a current user, former user, a Zimbra employee, or anyone with experience using any of our products, we welcome your feedback. Please include a specific product name and version when relevant.
phoenix
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Joined: Fri Sep 12, 2014 9:56 pm
Location: Liverpool, England

Asking a question

Postby phoenix » Sun Sep 14, 2014 1:07 am

On the pages in these forums there's a box like this:


That would appear to be the place to type your comments/question so I did that only to find out when I hit "Ask" that it's supposed to be the subject of the post not the actual question. I didn't think I was dumb enough to misunderstand what I was supposed to type in that box, obviously I am. That doesn't seem to be very intuitive but I guess everyone who uses these forums seems to manage.




Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
glenarmes
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Joined: Tue Sep 21, 2010 10:25 am

Asking a question

Postby glenarmes » Sun Sep 14, 2014 5:12 pm

This box utilizes search to try and answer questions. As more data flows into the forums the more items will populate when typing in the Ask box. With no data when you click on Ask it takes you to the interface to post a forum question or discussion. We do appreciate you!
dirkjanvanderwal
Posts: 8
Joined: Tue Sep 16, 2014 2:49 am

Asking a question

Postby dirkjanvanderwal » Tue Sep 16, 2014 3:27 am

Maybe "Finding an answer" is a better name for this option. I am a new user and was wondering where I shpuld put the subject of my question so I hit "+ New" right away.
glenarmes
Zimbra Alumni
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Posts: 11
Joined: Tue Sep 21, 2010 10:25 am

Asking a question

Postby glenarmes » Tue Sep 16, 2014 4:54 am

Great suggestion [mention:05245e16b9964bbabba23c21093a0082:e9ed411860ed4f2ba0265705b8793d05] , than you.
jenneme
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Posts: 62
Joined: Mon Oct 25, 2010 2:36 pm

Asking a question

Postby jenneme » Tue Sep 16, 2014 12:23 pm

Thanks for the feedback everyone. Good suggestion, Dirk. I will see what I can do to make it more intuitive or at least add some helpful instruction.

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