Why I am thinking about quitting Zimbra

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Veidit
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Location: Stockholm, Sweden

Why I am thinking about quitting Zimbra

Postby Veidit » Tue Nov 08, 2016 2:13 pm

I have been a long time user of Zimbra and now when I started my company I filled out the form to get some prices and options for Zimbra, now after about 6 months I still haven't got an answer.
I also asked the Zimbra account on twitter but that only seems to be one way communication, something that I find very negative.
I would love to just see the prices on Zimbra.com and what different options I have but instead I have to fill out forms, very user-unfriendly :(

So, now I am looking to support G-Suite for my customers instead, the prices are straight forward and I can be open and honest with them about support and communication.


phoenix
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Re: Why I am thinking about quitting Zimbra

Postby phoenix » Tue Nov 08, 2016 4:51 pm

Veidit wrote:I have been a long time user of Zimbra and now when I started my company I filled out the form to get some prices and options for Zimbra, now after about 6 months I still haven't got an answer.
I also asked the Zimbra account on twitter but that only seems to be one way communication, something that I find very negative.
I would love to just see the prices on Zimbra.com and what different options I have but instead I have to fill out forms, very user-unfriendly :(
Unfortunately filling out pointless forms seems to be the strategy of the current management at Zimbra. :(
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
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DualBoot
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Re: Why I am thinking about quitting Zimbra

Postby DualBoot » Sat Nov 12, 2016 1:03 pm

Before leaving Zimbra, try to contact a reseller.
G-Suite is not a good answer from my point of view.
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jorgedlcruz
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Re: Why I am thinking about quitting Zimbra

Postby jorgedlcruz » Sat Nov 12, 2016 6:23 pm

Hi Veidit,
I'm managing the Twitter account and don't remember to see any private message about pricing, it could be a mention instead?

You can always send an email to sales@zimbra.com with your questions, it works faster than the forms.

Or drop me an email to jorge@zimbra.com, meanwhile you can do things that with Gapps you can't like:
  • Install ZCS on your Server for free, the Open Source version, no strings attached
  • Download the Network Edition Trial, which will automatically add you on the system and a Sales Rep will contact you shortly

About prices on the website, and make the whole buy process easier, agree 100%, but because Zimbra relies on Partners to distribute the product, which is great, then it's not easy to add prices on the website, but we are working on a way to satisfy both needs, we will share more information soon.

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
portscanner
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Re: Why I am thinking about quitting Zimbra

Postby portscanner » Fri Dec 09, 2016 3:56 pm

I am also tired of fighting to buy a license for Zimbra. It is almost like they dont want to sell the product. I am going to try the sales@zimbra.com email address listed above.
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jorgedlcruz
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Re: Why I am thinking about quitting Zimbra

Postby jorgedlcruz » Sat Dec 17, 2016 9:23 pm

How it was your experience writing to sales directly?

Let me know!
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/

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