Zimbra Collaboration Server 7.x Technical Guidance, which includes technical support, support portal, and self-help (forums, Bugzilla, wiki), will end on March 31, 2015. Customers are encouraged to upgrade to Zimbra Collaboration 8.6 to enjoy the benefits of the new features and support options. (Visit the Downloads page for all product updates.)
Need help upgrading? Sign up for an Upgrade Assessment with Zimbra Professional Services.
The Zimbra Collaboration Upgrade Assessment, delivered by Zimbra Certified Professionals, provides expert recommendations, best practices, and planning tools for upgrading your Zimbra Collaboration implementation to the latest release. A Zimbra expert will conduct online workshops and provide expert Q&A with your IT team to review your Zimbra Collaboration implementation, explain Zimbra’s field-proven upgrade approach, and make recommendations to map Zimbra’s best practices and step-by-step methods for you to have a successful upgrade.
Customers who purchase an Upgrade Assessment from Zimbra Professional Services by July 1, 2015 will be eligible to receive a discount (valued at up to $5,000) on related implementation services through Zimbra Professional Services. Learn more.
Zimbra Support Life Cycle Policies
Zimbra Support Life Cycle Policies specify software support timelines to assist customers with long-term change-management decisions and release strategies. (Visit the Product Life Cycle page for details.)
Zimbra will offer phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services.
- General Support will be provided for three years from general availability of a Major Release. Support includes bug and security fixes and technical support services.
- Technical Guidance means the Support Services provided for an additional period following General Support, as set forth in Zimbra’s Support Services Program. Zimbra Support Services will continue to be available for products within the Technical Guidance period; however, there will be no new releases, bug fixes or security patches for products within Technical Guidance. This phase is for usage by customers operating in stable environments with systems that are operating under reasonably stable loads, and this period should be utilized by customers to plan and complete upgrades to a current product version that is available within General Support.