Here is a summary of this week’s conference call. A few brief reminders:
- Conference calls are every Tuesday and open to all using either the FreeConferenceCall.com VoIP app or via a dial-in number: https://www.freeconferencecall.com/wall/zetalliance
- Each week’s call agenda can be found at: https://docs.google.com/document/d/1uUUDJpwp2CAylU6lxtbEdVcUX_qSbciyes6gLTWw2fY/edit
- Constructive feedback on these call summaries is always welcome.
September 1, 2020
Regression Introduced in 8.8.15 Patch 13
Randy L. reported that after installing 8.8.15 Patch 13, and logging in to the Zimbra Web Client to send an email from a Persona account, that an error similar to “operation sent to wrong host (you want 'store2.example.com')” occurs and the email will not send. However, email can continue to be sent successfully from the primary email account. John H. said this is a newly discovered regression due to the inclusion of a fix for ZBUG-1666 included in 8.8.15 Patch 13 and is known to affect Zimbra installations with more than one mailbox server. ZBUG-1666 was discussed in the July 14th Zeta Alliance call summary (viewtopic.php?f=9&t=68486#p298396) and relates to a “permission denied” error when sending an email containing an inline image in the signature. John said that the fix for ZBUG-1666 has been rolled back and Patch 13 has been re-released this week in the Zimbra repos due to too many service providers reporting occurrences of this issue with their customers. If you installed Patch 13 prior to September 2nd, you will need to re-install Patch 13 to obtain the roll back for ZBUG-1666.
Update On Zimbra Usage Reporting Tool (ZURT) Issue
Randy L. shared an update on the issue he reported in the ZURT in the August 25th Zeta Alliance call (viewtopic.php?f=9&t=68589#p298821). He said that even though the “dry run” feature of the ZURT throws a Java exception, the ZURT still seems to be able to successfully report mailbox usage data to the usage.zimbra.com site successfully, when the ZURT service is started normally. A related issue Randy said he discovered is that when using the “dry run” feature of the ZURT, it reports mailbox usage to usage.zimbra.com, even though the ZURT documentation indicates this should not occur. John H. said Zimbra Support investigated the first of these two issues so far and found the Java exception in the dry run feature is due to one or more mailboxes not being assigned to a Class Of Service and that a fix is in the works. Mark S. asked if the ZURT is capable of reporting Zimbra Connect license usage automatically to the usage.zimbra.com site. John H. said that it does not currently, but it is on the road map as a future capability to be added.
Minor Typo In the 8.8.15 Patch 13 Release Notes
Randy L said there is a minor typo in the Zimbra Connect section in the 8.8.15 Patch 13 release notes that says “It is not possible to move groups/spaces/channels between hosts”, when it should instead state: “It is now possible…”.
Follow-Up To Earlier Reports Of Calendar Sync Issues And Alternative Email Apps Suggestions
In earlier Zeta Alliance calls in August, there were discussions related to issues synchronizing calendars in Zimbra with Office 365 accounts. Cine followed-up on a related topic and said that Zextras has created several workarounds for calendar and tag sync issues experienced when using ActiveSync versions 16 and 16.1 for mobile devices in Zimbra. These workarounds are anticipated to be available in the next upcoming Zextras release, which will then be incorporated in to a follow-up new Zimbra release. Mark S. said that in his experience with this issue, because the initial sync would never complete on his customers’ phones using the native iOS apps, data would appear/disappear unexpectedly. Mark also said that while troubleshooting the issue with Zimbra Support, he was asked to install the Spark Email app, and the severity of the syncing issue seemed to be reduced. John E. said he has noticed a few intermittent issues with the Spark app in his testing and said there have been reports of issues with the Spark desktop app not working, and email message bodies unexpectedly refreshing or not appearing at all, along with the calendar feature in Spark not syncing correctly when using ActiveSync. Cine said he has used the Nine app for a number of years and that it was the best $9 he spent on an email app, although he finds their integrated calendar feature to not be as capable. Mark said he is happy to recommend Nine to his customers, but is concerned his clients will want justification of why the native iOS mail app no longer works well with Zimbra. Cine said that he thinks because Nine’s core business is an email app, that they do this particular function very well, as compared to a general purpose mail app provided by a phone manufacturer on a mobile device.