Cannot connect to server - Sync issues

If Zimbra Desktop had a sync failure, it may have told you to post your error in this section.
sanderson@mma.org
Posts: 17
Joined: Fri Sep 12, 2014 10:28 pm

Cannot connect to server - Sync issues

Postby sanderson@mma.org » Fri May 15, 2015 10:20 am

Getting this error In ZD 7.2.5.12038 on Mac OS 10.9.5 with Java 8 (latest) installed.


There are only 8500 contacts in ZD (most of which are in Emailed Contacts).


Failure communicating with remote server. Please try again later.

(debug info)



exceeded limit of 10000 contacts Exception:
com.zimbra.cs.mailbox.MailServiceException: exceeded limit of 10000 contacts
ExceptionId:btpool0-3:1431702747097:3232dd99bd7678e9
Code:mail.TOO_MANY_CONTACTS Arg:(limit, NUM, "10000")
at com.zimbra.cs.mailbox.MailServiceException.TOO_MANY_CONTACTS(MailServiceException.java:303)
at com.zimbra.cs.mailbox.Mailbox.updateContactCount(Mailbox.java:1083)
at com.zimbra.cs.mailbox.Contact.create(Contact.java:620)
at com.zimbra.cs.mailbox.Mailbox.createContact(Mailbox.java:6323)
at com.zimbra.cs.mailbox.InitialSync.syncContact(InitialSync.java:973)
at com.zimbra.cs.mailbox.InitialSync.syncContacts(InitialSync.java:999)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:290)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:380)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:311)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:319)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:227)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSync.java:211)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:190)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.java:124)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:55)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:412)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:287)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:217)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:814)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:218)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:422)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:585)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:988)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:756)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:415)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:429)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)




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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2773
Joined: Thu May 22, 2014 4:47 pm

Cannot connect to server - Sync issues

Postby jorgedlcruz » Mon May 18, 2015 11:44 am

Hi sanderson,

Are you using a Zimbra Collaboration like email server? Or IMAP/POP3?



Best regards.
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
sanderson@mma.org
Posts: 17
Joined: Fri Sep 12, 2014 10:28 pm

Cannot connect to server - Sync issues

Postby sanderson@mma.org » Mon May 18, 2015 2:12 pm

Zimbra Desktop is setup for Zimbra account on hosted 7.x Zimbra Network Edition.

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