Weird mailbox problem (index?)

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Joined: Sat Sep 13, 2014 2:09 am
Location: Overland Park, KS USA
ZCS/ZD Version: Release 8.6.0.GA.1153.UBUNTU12.64 U

Weird mailbox problem (index?)

Postby mhlevy » Wed Apr 13, 2016 6:08 pm

Hi All,

I've got a user who occasionally receives email from a number of co-workers who are able to use the "send as" feature, and when those messages are received, even though they weren't sent using the "send as" feature, messages will sometimes show up as if they were sent using "Send As" when they're displayed in her mailbox. The first time this happened, it seemed like an indexing issue, and reindexing the mailbox always seem to fix the problem. But within a week or so, it will begin happening again. And what's worse, it's not consistent. Not every message sent by the same user will show up as the "send as" user: For example, see the attached file, "mboxTest.jpg. The message from Pam Smith appears to have been sent by the "Accounting Dept," but Pam sent it as herself, not using the "Send As." It just seems sort of random...

The original message itself (mboxTest.txt) shows the correct sender, and when I view her mailbox from the Admin console (at the same time it was being displayed in her mailbox as having been sent by the Accounting Dept,) the message also shows the correct sender (adminMboxTest.jpg.) I'm waiting to hear back (when it happens again) to find out it it occurs using different web browsers on her desktop. Here's the original message:

Code: Select all

Received: from (LHLO (
 by with LMTP; Mon, 11 Apr 2016 09:06:06 -0500 (CDT)
Received: from localhost (localhost.localdomain [])
   by (Postfix) with ESMTP id 4EC9F22007B5;
   Mon, 11 Apr 2016 09:06:01 -0500 (CDT)
X-Spam-Flag: NO
X-Spam-Score: -1.995
X-Spam-Status: No, score=-1.995 tagged_above=-10 required=5
   tests=[ALL_TRUSTED=-1, BAYES_20=-0.001, HTML_MESSAGE=0.001,
   autolearn=ham autolearn_force=no
Received: from ([])
   by localhost ( []) (amavisd-new, port 10032)
   with ESMTP id 9zuyy2OdvvxZ; Mon, 11 Apr 2016 09:06:01 -0500 (CDT)
Received: from localhost (localhost.localdomain [])
   by (Postfix) with ESMTP id 0B7B322007B8;
   Mon, 11 Apr 2016 09:06:01 -0500 (CDT)
X-Virus-Scanned: amavisd-new at
Received: from ([])
   by localhost ( []) (amavisd-new, port 10026)
   with ESMTP id 5WZpmFq2NEqE; Mon, 11 Apr 2016 09:06:00 -0500 (CDT)
Received: from ( [])
   by (Postfix) with ESMTP id E316922007B5
   for <>; Mon, 11 Apr 2016 09:06:00 -0500 (CDT)
Date: Mon, 11 Apr 2016 09:06:00 -0500 (CDT)
From: Pam Smith <>
To: Dee Lowe <>
Message-ID: <>
Subject: test
MIME-Version: 1.0
Content-Type: multipart/alternative;
X-Mailer: Zimbra 8.6.0_GA_1194 (ZimbraWebClient - GC49 (Win)/8.6.0_GA_1194)
Thread-Topic: test
Thread-Index: PCggX2eXViRF/dxbi8EIhW4NUJZ3ow==

Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit

Pam Smith
Director of Accounting - Company, Inc.
P: (888) 555-5161 F: (888) 555-5661

Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 7bit

<html><body><div style="font-family: tahoma,new york,times,serif; font-size: 10pt; color: #000000"><div><br></div><div><br></div><div data-marker="__SIG_PRE__"><div><span style="font-family:

bookman old style,new york,times,serif;" data-mce-style="font-family: bookman old style,new york,times,serif;" face="bookman old style, new york, times, serif">Pam Smith<br>Director of

Accounting - Company, Inc. <br>P: (888) 555-5161&nbsp; F: (888) 555-5661<br> </span></div></div></div></body></html>

Running a "verify index" on the mailbox didn't reveal any problems, although there can be many errors in the mailbox.log file when actually running a re-indexing, similar to these:

Code: Select all

2016-04-07 18:19:43,608 INFO  [qtp509886383-111304:] [;;mid=373;ip=;ua=ZCS/8.6.0_GA_1194;via= - GC49 (Win));] soap - ReIndexRequest elapsed=0
2016-04-07 18:19:43,622 INFO  [qtp509886383-111271:] [;;mid=373;ip=;ua=ZCS/8.6.0_GA_1194;via= - GC49 (Win));] soap - ReIndexRequest elapsed=0
2016-04-07 18:19:43,636 INFO  [qtp509886383-111304:] [;;mid=373;ip=;ua=ZCS/8.6.0_GA_1194;via= - GC49 (Win));] soap - ReIndexRequest elapsed=0
2016-04-07 18:19:43,704 INFO  [ReIndex-0] [;mid=373;] index - Re-indexing all items
2016-04-07 18:19:43,988 WARN  [ReIndex-0] [;mid=373;] index - Unable to index: x-microsoft-exchange-diagnosti
2016-04-07 18:19:43,988 WARN  [ReIndex-0] [;mid=373;] index - Unable to index: x-microsoft-exchange-diagnosti
2016-04-07 18:19:44,004 WARN  [ReIndex-0] [;mid=373;] index - Unable to generate index data for Message 229381. Item will not be indexed.
com.zimbra.cs.mailbox.MailServiceException: cannot modify immutable object: 229381
Code:mail.IMMUTABLE_OBJECT Arg:(itemId, IID, "229381")
        at com.zimbra.cs.mailbox.MailServiceException.IMMUTABLE_OBJECT(
        at com.zimbra.cs.mailbox.Mailbox.markItemModified(
        at com.zimbra.cs.mailbox.MailItem.markItemModified(
        at com.zimbra.cs.mailbox.Message.reanalyze(
        at com.zimbra.cs.mailbox.Mailbox.reanalyze(
        at com.zimbra.cs.mailbox.Message.generateIndexData(
        at com.zimbra.cs.mailbox.MailboxIndex.indexItemList(
        at com.zimbra.cs.mailbox.MailboxIndex.indexDeferredItems(
        at com.zimbra.cs.mailbox.MailboxIndex.access$600(
        at com.zimbra.cs.mailbox.MailboxIndex$ReIndexTask.reIndex(
        at com.zimbra.cs.mailbox.MailboxIndex$ReIndexTask.exec(
        at com.zimbra.cs.mailbox.MailboxIndex$
        at java.util.concurrent.Executors$
        at java.util.concurrent.ThreadPoolExecutor.runWorker(
        at java.util.concurrent.ThreadPoolExecutor$

Any ideas would be very much appreciated. Thanks in advance,

From the admin console "View Mail"
adminMboxTest.jpg (29.78 KiB) Viewed 1580 times
From the user's mailbox
mboxTest.jpg (148.48 KiB) Viewed 1580 times

Network Administrator
Overland Park, KS, USA
Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 NETWORK edition, Patch 8.6.0_P6.

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